The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Mails going to spam when sent to google

Discussion in 'E-mail Discussions' started by Cadexc, Jun 25, 2015.

  1. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    Hi,

    as topic says: Mails going to spam, specially when sent to google

    I don't know what to do, what reports you need and what I can do to this?
    I have looked several solutions, and have made some changes but lets start fresh so we can investigate and I can see if I miss something.
     
  2. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    Anyone? Or is it just google making mails go to spam when sent from "unknown" ip ?
     
  3. Arkaic

    Arkaic Member

    Joined:
    Jun 23, 2015
    Messages:
    22
    Likes Received:
    3
    Trophy Points:
    3
    Location:
    United Kingdom
    cPanel Access Level:
    Root Administrator
    Post the bounceback email you receive (remove any sensitive information).

    Have you enabled SPF on the account sending mail?
    Have you checked if your outgoing mail IP is on any blacklists? http://mxtoolbox.com/blacklists.aspx
     
  4. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    Listed 0 times with 1 timeouts @ http://mxtoolbox.com/blacklists.aspx
    Yes, SPF is enabled. Also reversedns should be setup properly, I have filled google's form for removing from spamlist(s) if in any but still no answer (2 weeks or so), and they should investigate this since they required full email headers etc...

    I'm not receiving any error or such if you mean that, it just goes simply to the spam folder.
     
  5. 24x7ss

    24x7ss Well-Known Member

    Joined:
    Sep 30, 2014
    Messages:
    271
    Likes Received:
    16
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    I would suggest you to check for full headers for mail that is landing in spambox. This will give you more info on why it is going there.
     
  6. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    I have done several IP/domain based checks now, even setup dmarc record which is working atleast if u can believe even 1 of the 5+ checktools.
    I uploaded headers to few services and they found SPF / DKIM and said mail is all good...
    Even tried out 2 or 3 services where I sent test email and I get results back as mail or link. They all say its ok.


    I just dont know anymore what to do...
     
  7. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    I'm starting to be quite desperate here. still no solution found.
    I actually don't know anymore what to do for this.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,451
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You can mark an email as not spam in gmail to stop your gmail inbox from sending it to spam.

    I'd be interested in what the emails are though.

    If you've got a forward on an email account on your server, and all mail to that email account is being forwarded to your gmail account, gmail will not like it. Forwarded email is not checked for spam, it's just forwarded, that includes all spam you get at that email address on your server.

    If the the emails are system emails from your server and your server is firing off lots of emails to you about cPHulk blocks, CSF/LFD alerts and so on, gmail won't like those either. You can mark email from your server, in gmail, to not be spam which might help. But, gmail will also rate limit you if you're sending to many emails to gmail.

    So, whats the email? :)
     
  9. Cadexc

    Cadexc Member

    Joined:
    May 23, 2015
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Finland
    cPanel Access Level:
    Root Administrator

    Email are just sent using outlook, horde roundcube squirrel mail, or any mail software.
    They contain normal mail(s) like between me and my friend(s), also we have tried with topic test and just test text inside mail...
    gmail makes them to go to spam. All mails sent from our server goes to spam in gmail...
    How to start to resolve this issue ?
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  11. rinkleton

    rinkleton Active Member

    Joined:
    Jul 16, 2015
    Messages:
    29
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Cleveland
    cPanel Access Level:
    Root Administrator
    Check the SPF check headers google puts in the message to check if your passing. If they aren't passing the key is (other than just enabling SPF on the account) is to make sure the envelope sender (when using php) account has the right IPs listed in the SPF record. So if the account has a dedicated IP it must be listed there.

    We have also had a strange thing where we are sending an email to another account that exists on the same server, but that account is set up with remote MX. In this case it looks like cpanel tries to deliver the email locally and it sort of succeeds, but when the second account realizes it's MX records are remote it takes it upon itself to try and send the email out through it's dedicated IP. This means that the IP won't match the SPF record for the envelope from sender's domain.
     
Loading...

Share This Page