Mails Missing- Very serious issue

tamarin

Member
Mar 2, 2013
11
0
1
cPanel Access Level
Root Administrator
Recently we have been facing issues with e-mails are in outlook sent items but not receiving on recipient end. My service provider saying, he went through the Cpanel logs and nothing shows as this.

This is happening frequently now.

Even the user does not get any bounce back or error message regarding sent e-mail failed but shows in outlook sent items.

Do you have any idea what is happening to those e-mails? how to troubleshoot to find out the cause of it.
If you want I will send my logs which was sent by my cpanel service provider.

Thanks in advance
Krishna
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Yes, please search the Exim logs for these emails with a command such as:

Code:
exigrep [email protected] /var/log/exim_mainlog
Thank you.