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Mails not Delivered to my Mailbox

Discussion in 'E-mail Discussions' started by Kwadwo Offei, Jul 26, 2016.

  1. Kwadwo Offei

    Kwadwo Offei Registered

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    Hello All,

    I am new to CPanel, i have created two new email addresses, anytime i send an email to these accounts i get below error message. Kindly help me.


    Code:
    Sorry, we were unable to deliver your message to the following address.
    
    <xxx@domain.com>:
    Remote host said:
    550-Please turn on SMTP Authentication in your mail client.
    550-xxxx.yahoo.com [212.82.xx.xxx]:60121 is not permitted to
    550 relay through this server without authentication.
    [RCPT_TO]
    
    --- Below this line is a copy of the message.
    
    Received: from [212.82.98.57] by xxx.yahoo.com with NNFMP; 26 Jul 2016 14:49:14 -0000
    Received: from [212.82.98.98] by xxx.yahoo.com with NNFMP; 26 Jul 2016 14:49:14 -0000
    Received: from [127.0.0.1] by xxx.yahoo.com with NNFMP; 26 Jul 2016 14:49:14 -0000
    X-Yahoo-Newman-Property: ymail-3
    X-Yahoo-Newman-Id: xxxxx@xxx.yahoo.com
    X-YMail-OSG: KfOl3GUVM1kYcONojGWfsZ9WVUsua1oagN1ukUcxeICF2NmCkbz7q23MBtabfqV
    q.XOgM8pPWWNcXcQMx3bqq6ghIZE0ZKPz31YeIlTSKyyJBBOb.aQTYnyncSCSLcK822OOwiKXe4t
    FkMJhhvn2vTnoEqLFGQyxAZnizhtB6G5zvYK0QYsg2ocI9wkV3BNJ.vp1jdhqJAEI5RDdu72Aeq3
    BwbISGIhEuNWjHCouO0vNvBV5bN9.jyodv2LiVmB07wJwMFqKGJciTolJIZXlpv4fgSFhrq7IYo
    aWASqE9Bnllyj_mQejCZGD1HhCs_f1z69PvzId_eMteSECxtmDBHW5qoiUhPa14zpc6qr_wz6d8L
    X.iB0sDxr77_GUm8nYN4w6hSUtTiEdOcfl6RGrAqFceG0_UYJknj9JX35hLRujFJaQBBXlb.32h
    UrwcKCqT7k_5zopeqr5qJw1lRsEQb3A3rH7BU.Z7kCFLRf9oXKCRyUk09DCZSXY9PkkdAtspWW5E
    iGxxo2EiF_lA.hv7PfqbXvFTY0OLoQCiHE4mZpwRkbA--
    Received: from xxx.yahoo.com by xxx.yahoo.com; Tue, 26 Jul 2016 14:49:14 +0000; 1469544554.151
    Date: Tue, 26 Jul 2016 14:49:13 +0000 (UTC)
    
    
     
    #1 Kwadwo Offei, Jul 26, 2016
    Last edited by a moderator: Jul 26, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    What methods are you using to send emails to these email accounts? Is SMTP authentication enabled in your email client? Are you able to send email "from" these email addresses?

    Thank you.
     
  3. Kwadwo Offei

    Kwadwo Offei Registered

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    I am using web mail from CPanel, i am able to send mails from these accounts, however i am unable to received mails sent to this accounts. I am currently not using any SMTP email client.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Your access level is listed as "Website Owner". I suggest reporting this issue to your web hosting provider so they can review /var/log/exim_mainlog to determine the reason this is happening.

    Thank you.
     
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