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MailScanner breaking mail filters?

Discussion in 'E-mail Discussions' started by puzz1ed1, May 25, 2004.

  1. puzz1ed1

    puzz1ed1 Active Member

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    Has anyone else experienced problems with executing exim mail filters (setup in cpanel) when using MailScanner?

    if so, is there a way round this?
     
  2. dory36

    dory36 Well-Known Member

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    I use them a lot, with no problem. I also use MailScanner.

    Can you be more specific?

    Bill
     
  3. puzz1ed1

    puzz1ed1 Active Member

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    yeah,....

    a client has setup a filter that *should* delete all mail flagged as spam, but it is still being delivered.

    I've been told it's because MS is running, but it only affects this one account. Other filters on other accounts are runnign fine.

    Client set rule as per example on the "add filter" page, and has also added others searching for {SPAM as the original one didn't work - still no joy
     
  4. dory36

    dory36 Well-Known Member

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    I do a lot of exactly that, without problem.

    I also use the suggested settings -- SpamAsssassin headers, begins with, "Yes" (with that capitalization - it probably matters).

    If that isn't working, I'd look at the headers of spam messages themselves and see what if there is a problem there. Is the spam really getting tgged? I had one guy whitelist a sender and then wonder why spam was getting through -- it was because the from address was forged to look like it was from the whitelisted sender.

    Any of that seem like a possibility?

    Bill
     
  5. puzz1ed1

    puzz1ed1 Active Member

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    thanks for that - but, no, not whitelisted.

    Looks like we need to do more testing. Of course, problem is cPanel support are looking at it and saying there's nowt they can do cos we have installed MailScanner :rolleyes:
     
  6. dory36

    dory36 Well-Known Member

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    I guess the places I would look at would be their .spamassassin/user_prefs file, verify that they have a file named .spamassassinenable in their home directory, and then look at the filters with some test messages at hand.

    Try sending them a GTUBE test message -- look for GTUBE in google and you'll find the generic string that will create a 1000 point spam if the string is found in the body.

    Good luck - let us know when you find the answer.

    Bill
     
  7. puzz1ed1

    puzz1ed1 Active Member

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    Been there, done that :)

    everything is setup correctly, it just doesn't work as it should! Have recreated the filters and run some tests and seems to be working properly atm, though - which is odd.
     
    #7 puzz1ed1, May 25, 2004
    Last edited: May 25, 2004
  8. puzz1ed1

    puzz1ed1 Active Member

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    have since setup another mail account to run more tests without having to access our clients main account - turns out the filters work OK on additional POP3 mail accounts - just not on the main one.

    Anyone able to offer any explanation for this? cpanel support can't get beyond blaming the presence of mailscanner
     
  9. goodmove

    goodmove Well-Known Member

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    Spamassassin runs after the exim filters when it comes to the main account.

    Just tell your client to set their default address to a POP3 account and their problem will be resolved.
     
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