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Main Mail Account problem

Discussion in 'E-mail Discussions' started by simonlee, Oct 6, 2003.

  1. simonlee

    simonlee Active Member

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    One of my client cannot receive mails from his main mail account in outlookexpress(username and password are all right), outlook express always challenges him for password.

    But he can use the webmail of main mail account.

    If he try to send a email to his main account, he always gets the following error:
    "no such address here"

    Can anybody here help?

    cPanel.net Support Ticket Number:
     
  2. Stefaans

    Stefaans Well-Known Member

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    You did remember to log in to the main account using as accname and not accname@userdomain.com did you?

    Until recently we had the hostname set up as an account in cPanel (we had it parked on another account to be more precise). We did this because we thought it would be the easiest way to make a website available for the hostname. But, setting up the hostname as an account or parking it via WHM/cPanel appears to create all kinds of problems for Exim, including delivery errors similar to yours.

    The fix for us was to unpark the hostname in WHM, and adding it back manually in the httpd.conf. It made an immediate difference for us.

    To make my long story short, check if the hostname is used for an accoutn or if it is parked on another account. And if it is, change it.

    Hope this helps ;)

    cPanel.net Support Ticket Number:
     
  3. simonlee

    simonlee Active Member

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    Thanks Stefaans, the problem is partly fixed.

    The point is the client and I both didn't use the accname to login to the main account. :eek:

    Hmmmm...Don't laugh at me ... :eek:

    But I still cannot send mails to that main account: accname@yourdomain.com.
    It is bounced back each time with: no such address here
    We have the hostname set up as an normal account in cPanel, not a parked or addon domain.

    Any suggestion?

    Ta.

    cPanel.net Support Ticket Number:
     
    #3 simonlee, Oct 7, 2003
    Last edited: Oct 7, 2003
  4. hjm

    hjm Registered

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    I have the same problem.
    The main account is hjm. mails to hjm@mydomain bounce. I have made another account hjm@mydomain.com and all mails arrive again.
    I would like to delete the main account, but that doesn't seem possible.
     
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