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main shared virtual host IP problem and Cant resolve domain name

Discussion in 'General Discussion' started by raamee, Mar 18, 2011.

  1. raamee

    raamee Active Member

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    Hi,

    First of all ,My hostname was Deserver4. But then our clients said that they cant send or receive mails . So we contacted our hosting support and they said you need to have FQDN. Then we changed it as Deserver4.name.org . But after then, our main shared virtual IP address is not working. So none of clients site is working now.

    Next problem is I can access my site by using the dedicated IP address , but when I try to access my site by entering its name its not loading. The problem with DNS? If so what has to be done to solve it? I can access my WHM. What may be the problem? I have opened a support ticket to my host but then, they are not replying anymore . Since we are under huge clients pressure I am posting here and seeking for your help. Any idea volunteers? :confused::confused: Thanks in advance.
     
    #1 raamee, Mar 18, 2011
    Last edited: Mar 18, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What is the main shared IP address on the machine for us to check it?
     
  3. raamee

    raamee Active Member

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    Ip xxx.xxx.xxx.xxx
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    That IP isn't pinging right now:

    Code:
    $ ping XXX.XXX.XXX.XXX
    PING XXX.XXX.XXX.XXX (XXX.XXX.XXX.XXX): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    
    --- XXX.XXX.XXX.XXX ping statistics ---
    5 packets transmitted, 0 packets received, 100.0% packet loss
    Can you try to restart ipaliases on the server?

    Code:
    /etc/init.d/ipaliases restart
     
  5. raamee

    raamee Active Member

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    root@DEserver4 [~]# /etc/init.d/ipaliases restart
    root@DEserver4 [~]#

    I wonder, nothing cameup. !!
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you please run ifconfig and provide the results? Just this command basically:

    Code:
    ifconfig
     
  7. raamee

    raamee Active Member

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    Yea ,


    Code:
    root@DEserver4 [~]# ifconfig
    lo        Link encap:Local Loopback
              inet addr:127.0.0.1  Mask:255.0.0.0
              inet6 addr: ::1/128 Scope:Host
              UP LOOPBACK RUNNING  MTU:16436  Metric:1
              RX packets:47042 errors:0 dropped:0 overruns:0 frame:0
              TX packets:47042 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:0
              RX bytes:6896850 (6.5 MiB)  TX bytes:6896850 (6.5 MiB)
    
    venet0    Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:127.0.0.1  P-t-P:127.0.0.1  Bcast:0.0.0.0  Mask:255.255.255.                                                                                                 255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
              RX packets:475330 errors:0 dropped:0 overruns:0 frame:0
              TX packets:507481 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:0
              RX bytes:61580587 (58.7 MiB)  TX bytes:318091372 (303.3 MiB)
    
    venet0:0  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    venet0:1  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    venet0:2  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    venet0:3  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    venet0:4  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    venet0:5  Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00                                                                                                 -00
              inet addr:XXX.XXX.XXX.XXX  P-t-P:XXX.XXX.XXX.XXX  Bcast:XXX.XXX.XXX.XXX                                                                                                   Mask:255.255.255.255
              UP BROADCAST POINTOPOINT RUNNING NOARP  MTU:1500  Metric:1
    
    
     
  8. raamee

    raamee Active Member

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    Hi, I have posted the output but it says the post is under moderation. Thanks for the help tristan.
     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The main shared IP appears to be XXX.XXX.XXX.XXX IP based on ifconfig output? What is the IP listed in /etc/wwwacct.conf file?

    Code:
    grep -i addr /etc/wwwacct.conf
     
  10. raamee

    raamee Active Member

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    But XXX.XXX.XXX.XXX is our dedicated IP. Here is the output:

    root@DEserver4 [~]# grep -i addr /etc/wwwacct.conf
    ADDR XXX.XXX.XXX.XXX
    root@DEserver4 [~]#
     
  11. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Can you run this command:

    Code:
    lynx --dump cpanel.net/myip
    I want to see what the main outgoing IP shows for the machine.
     
  12. raamee

    raamee Active Member

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    Yea, sure. Here it is:

    root@DEserver4 [~]# lynx --dump cpanel.net/myip

    XXX.XXX.XXX.XXX

    root@DEserver4 [~]#
     
  13. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The server is reporting the main IP as XXX.XXX.XXX.XXX

    You need to get ahold of your hosting provider to have them fix this issue. That is not a dedicated IP now.
     
  14. raamee

    raamee Active Member

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    Oh. ok. Thanks tristan for your timely help .
     
  15. raamee

    raamee Active Member

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    Hi tristan, finally I got the reply from the host. They said

    "the Router lost the IP from the ARP table."

    Finally everything is working now. Sorry for bothering you and thanks for the help. You are good. :)

    Mods / staff can close this thread.

    Thanks.
     
  16. LinuxTechie

    LinuxTechie Well-Known Member

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    Hello,

    It is good to hear that the issue is resolved. As this is a public forum I thinks you should edit the posts with ifconfig results and the IP's .
     
  17. raamee

    raamee Active Member

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    Hi techie, Yea but I cant edit my post. I request the mods/staffs to delete those datas. Thanks once again.
     
  18. MattLee

    MattLee BANNED

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    Hi Raamee,

    At your request, I've removed the IP address information from this thread :)
     
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