Main user and mail account, searching in Roundcube not working

DeviC3

Member
Mar 28, 2021
11
0
1
Poland
cPanel Access Level
Website Owner
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,810
892
313
cPanel Access Level
Root Administrator
Hey there! When it is not working, does it provide any errors on the screen? I see your forums profile indicates you don't have root access to the server, so you may need to speak with your hosting provider or datacenter so they can check the mail and cPanel logs to see if that indicates an issue, as you would not have access to those.
 

DeviC3

Member
Mar 28, 2021
11
0
1
Poland
cPanel Access Level
Website Owner
Hi, thanks for reply. I have root access to server, I've been trying to do this on root account but It won't work for my client.
I think that changing main account name will solve problem, but this user has a lot of databases so it is risky.
 

DeviC3

Member
Mar 28, 2021
11
0
1
Poland
cPanel Access Level
Website Owner
Hi, sorry for long time but we have a lot of work last week : - ). In error_log there are no information about this user. I've send them e-mail and if there is no solution I will recommend to send emails to the alias on other account.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,810
892
313
cPanel Access Level
Root Administrator
You're always welcome to submit a ticket to our team as well if you'd like us to look, but I know one of the first things we'll mention will be not to use that email address for the actual sending and receiving of messages.