Major Email Problems Lately

[morris]

Lately, there has been some major email problems at a couple of major well known reseller hosts that use the Cpanel/WHM with Exim combination. In many cases email have not arrived at users mailboxes. When doing my own tests, most arrived, some got delayed for a couple of hours, and some NEVER arrived. In fact many bounce back with Exim undeliverable messages after 24 hours. Unfortunately there is no pattern and it seems to affect multiple servers so is very difficult to debug according to the hosts. Thse hosts do not know how to solve the problem and are still looking for answers. Unfortunately, some of us resellers simply do not have the time to waste waiting or have any excuses left for our poor customers who don't have a reliable email service anymore. Does anyone have any experience of emails not arriving at the pop accounts with Cpanel/Exim?

 

[bdraco]

Check your Mail Stats in WHM for this header.

List of errors
--------------


Its usually one of three things:

1. User has reached disk quota to mail cannot be delivered. (/scripts/editquota)
2. Permissions on mailbox are wrong (/scripts/mailperm)
3. The user's mailbox quota has been reached (edit quota in cpanel)

 

[morris]

Hi

Would the resellers have access to this information or only the hosts? thanks

 

[moronhead]

[quote:81a7d4dab9][i:81a7d4dab9]Originally posted by bdraco[/i:81a7d4dab9]

Check your Mail Stats in WHM for this header.

List of errors
--------------


Its usually one of three things:

1. User has reached disk quota to mail cannot be delivered. (/scripts/editquota)
2. Permissions on mailbox are wrong (/scripts/mailperm)
3. The user's mailbox quota has been reached (edit quota in cpanel)[/quote:81a7d4dab9]
1. It would be awesome if the client was automatically made aware by email when he is close to reaching his disk quota (perhaps when it exceeds the 80% point?). Reaching disk quota has another side effect in addition to non-deliverable mail: the stats get broken for the full month as the logs runner can't find enough space to update in ~/tmp.

3. I always thought that's a dangerous setting as people easily underestimate the amount of email they will receive. The problem often arises with people that use webmail exclusively and keep tens of megabytes worth of trash, sent, and read emails in their mailboxes. Solution: I've disabled the quota field in the themes.

Just a couple of thoughts. ;-)

Regards,

Norman