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Major Problem - all new accounts have 116MB USED BY DEFAULT!?

Discussion in 'General Discussion' started by ramprage, Mar 15, 2004.

  1. ramprage

    ramprage Well-Known Member

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    WHM 9.1.0 cPanel 9.1.0-S63 AND when I upgraded to WHM 9.1.0 cPanel 9.1.0-S73 I get the exact same problem.


    All new accounts are not being setup properly by Cpanel - PLEASE ADVISE. When looking at a new account in root shell many things are missing.


    Where is the /etc and /tmp folder for this user?
    I've tried creating different accounts with different usernames and domain names, I still get the same problem.

    When I look at the new account in WHM it says it's over quota useage?

    test.com [testcom] 116 meg (used) 50 meg (quota)

    WTF is going on here guys! This is major and I can't create accounts anymore. Also all users with these accounts can't use their webstats programs!

    Help!

    cPanel.net Support Ticket Number: 43185
     
  2. @home

    @home Well-Known Member

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    Did you already did a find?

    find / -user username

    EDIT it seems i was to slow lol ;-)
     
  3. ramprage

    ramprage Well-Known Member

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    root@bear [/home/testthis]# du -ch
    4.0k ./mail
    4.0k ./public_ftp/incoming
    8.0k ./public_ftp
    4.0k ./public_html/cgi-bin
    12k ./public_html
    28k .
    28k total


    WHM reports 116 MB used.


    When I click on AW Stats in the users CPanel I get this message:

    Error: Couldn't open config file "awstats.testthis.com.conf" nor "awstats.conf" after searching in path ".,/home/testthis/tmp/awstats/,/etc/opt/awstats,/etc/awstats,/etc,/usr/local/etc/awstats": No such file or directory

    - Did you use the correct URL ?
    Example: http://localhost/awstats/awstats.pl?config=mysite
    Example: http://127.0.0.1/cgi-bin/awstats.pl?config=mysite
    - Did you create your config file 'awstats.testthis.com.conf' ?
    If not, you can run "./../../tools/configure.pl"

    See AWStats documentation in 'docs' directory for informations on how to setup awstats.
     
  4. ramprage

    ramprage Well-Known Member

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    @home this is a brand new account, I just made up the name testthis and I can assure you there are no other accounts using that name/group.

    Using RedHat 7.3
     
    #4 ramprage, Mar 15, 2004
    Last edited: Mar 15, 2004
  5. @home

    @home Well-Known Member

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    Did you looked with find / -user username ?
     
  6. ramprage

    ramprage Well-Known Member

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    Doing the search now, but the thing is - 3 completely different accounts, with different usernames all are default to 116 MB...

    :confused:

    PHP:
    root@bear [/home/admin]# find / -user testthis -ls
    4604231    0 -rw-rw----   1 testthis mail            0 Mar 15 12:35 /var/spool/mail/testthis
    1770037    4 
    -rw-r--r--   1 testthis mail           12 Mar 15 12:35 /etc/valiases/testthis.com
    2671165    0 
    -rw-r--r--   1 testthis mail            0 Mar 15 12:35 /etc/vfilters/testthis.com
    7569963    4 drwx
    --x--x   6 testthis testthis     4096 Mar 15 12:37 /home/testthis
    7930223    4 drwxr
    -x---   2 testthis mail         4096 Mar 15 12:35 /home/testthis/mail
    7930237    0 
    -rw-rw----   1 testthis mail            0 Mar 15 12:35 /home/testthis/mail/inbox
    7930236    4 drwxr
    -xr-x   3 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_ftp
    2457948    4 drwxr
    -xr-x   2 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_ftp/incoming
    2457946    4 drwxr
    -x---   3 testthis nobody       4096 Mar 15 12:35 /home/testthis/public_html
    2457947    4 
    -rw-r--r--   1 testthis testthis     3163 Nov 17 22:27 /home/testthis/public_html/index.html
    4981289    4 drwxr
    -xr-x   2 testthis testthis     4096 Mar 15 12:35 /home/testthis/public_html/cgi-bin
    2457949    0 
    -rw-r--r--   1 testthis testthis        0 Mar 15 12:35 /home/testthis/public_html/.htaccess
    7569964    0 
    -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/.contactemail
    7569965    0 lrwxrwxrwx   1 testthis testthis       11 Mar 15 12
    :35 /home/testthis/www -> public_html
    7569966    4 
    -rw-r--r--   1 testthis testthis        9 Mar 15 12:38 /home/testthis/.lastlogin
    4653305    4 drwx
    ------   6 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp
    4899171    4 drwx
    ------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizer
    4899172    4 
    -rw-r--r--   1 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizer/dns_cache.db
    4981290    4 drwx
    ------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/analog
    2457950    4 drwx
    ------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/awstats
    2457951   24 
    -rw-r--r--   1 testthis testthis    23749 Mar 15 12:38 /home/testthis/tmp/awstats/awstats.testthis.com.conf
    4653306    4 drwx
    ------   2 testthis testthis     4096 Mar 15 12:38 /home/testthis/tmp/webalizerftp
    4653307    0 
    -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/tmp/lastrun
    4653308    0 
    -rw-r--r--   1 testthis testthis        0 Mar 15 12:38 /home/testthis/tmp/lastrun.bw


     
  7. ramprage

    ramprage Well-Known Member

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    I did that already, it doesn't help.

    That also doesn't explain why the /etc and the /tmp folders aren't in my users directory either.
     
  8. ramprage

    ramprage Well-Known Member

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    Now it shows up fine (quota wise) in the users control panel but it's still listed as 116 Megs in WHM, after doing scripts/fixquotas and after closing and reopening my WHM window.
     
  9. trend

    trend Member

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    I am also facing the same problem as ramprage that awstats is giving problem. Additionally, analog/awstats/webalizer are not updating for some accounts too even though the user have not used up his diskspace.

    Any solution to this? I am running WHM 9.1.0 cPanel 9.1.0-S73 RH9.

    Thanks a million.

    Trend


     
  10. erwinfa

    erwinfa Well-Known Member

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    I've upgrade into WHM 9.1.0 cPanel 9.1.0-R85 RH9 solve the problem
     
  11. trend

    trend Member

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    Hi erwimfa, thank you for your suggestion, but unfortunately after I upgraded to R85, it still doesnt work for me. :( The awstats is still showing the problem.

    Regards,
    Trend

     
  12. concreteman

    concreteman Well-Known Member

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    I created an account the other day, the user started using their space and got shutdown. The directory had 3 megs in it but cpanel reported 998 megs. fixed quotas - nothing. Recreated the account and seemed to be ok - but a bit of a pain.
     
  13. jmweb

    jmweb Well-Known Member

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    I am also experiencing this...
    WHM 9.1.0 cPanel 9.1.0-S93
    RedHat 9 - WHM X v2.1.2
     
  14. iNetter

    iNetter Member

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    Same problem here...
     
  15. esp1

    esp1 Member

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    go to /tmp
    type ls -lah

    delete all the file with cpanel.TMP.xxxx

    Once i have problem with that, I fixed it after i delete those mambo jambo files :D :D :D
     
  16. vivek

    vivek Well-Known Member

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    Hello,

    SOLUTION

    login to the shell
    go to home directory of the user
    go to /tmp if it is not there create it
    in /tmp create the following folders
    webalizer
    analog
    awstats

    command after creating each folder
    chown username.username dir name
    chmod 700 dir name

    touch an file in the awstats folder
    awstats.domain.conf

    Then run /scripts/runweblogs username.

    check out whether it resolves the issue, it had resolved for me.

    Vivek :D
     
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