In Progress Major providers removed from the Common Mail Providers list

[Bessalah]

I also received this notifications today. I have WordPress instances installed on my dedicated server and I would like to know if this will have an impact on the delivery of emails for addresses (outlook, hotmail ...)?

 

[sbrowne55]

Received this today as well. I agree, almost everything goes right to junk and this would explain a lot of things. If they are in fact just assuming everything from cPanel is junk then this should be evolving into a lawsuit.

 

[jonathan920]

Mate, that has no link to the issue you're facing. Because if you customer email always end up in Spam Folder, its the issue with your IP Address.

What you can do on your WHM is to setup the mail to be served via a 3rd party instead of your current server, only thing is the configuration is really tricky because the default one bypass certain other settings such as hourly send count. Best if you own the IP address , so you can slowly grow that IP address's reputation.

Anyway , feel free to chat me up here at WHM / CPANEL Community

With regards to your friend losing a customer yeah, i'm also facing that issue. I'm finding a way to use different mail providers to send emails for different "type" of customers too.

 

[webhostuk]

Thats right, but they should have emailed customers before taking such decision.. waiting for some update from Cpanel on this one.

 

[stormy]

Is there any documentation about this setting? (agreed about the difficulties of correctly configured cPanel email making it to the Gmail and Outlook inbox, but I don't think this will help?)

 

[natenate19]

This is really only relevant if you've enabled Greylisting via WHM. Exim in the default configuration also makes use of the Common Mail Providers list to whitelist ranges through RBL checks, but no RBLs are enabled with exim in the default configuration. Also it seems like they may have just condensed some of the lists down or otherwise refactored them if you analyze the upcp logs:

[2020-08-11 04:36:15 -0400]   Processing: Updating cPGreyList Common Mail Providers
[2020-08-11 04:36:15 -0400]    - Processing command `/usr/local/cpanel/scripts/manage_greylisting --init --update_common_mail_providers`
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Initializing database for the cPanel Greylist service.
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Initializing database successfully completed.
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Updating Common Mail Providers List …
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Removing 'microsoft_eop' …
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Removed 'microsoft_eop'
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Removing 'outlook' …
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Removed 'outlook'
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Removing 'hotmail' …
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Removed 'hotmail'
[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Removing 'symantec_messagelabs' …
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Removed 'symantec_messagelabs'
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Updating outlook_hotmail …
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Marking outlook_hotmail as a trusted Mail Provider …
...
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Updating microsoft …
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Marking microsoft as a trusted Mail Provider …

Seems like MessageLabs was probably the only one that was actually removed, and it has been going downhill since it was acquired by Broadcom.

Ultimately I'm just speculating, but it looks pretty innocuous to me.

Edit: Actually it looks like MessageLabs was probably just refactored too:

[2020-08-11 04:36:15 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Removing 'symantec_messagelabs' …
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [+] Removed 'symantec_messagelabs'
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Updating symantec_cloud …
[2020-08-11 04:36:17 -0400]      [/usr/local/cpanel/scripts/manage_greylisting] [*] Marking symantec_cloud as a trusted Mail Provider …

So it looks like they just reorganized some lists, and didn't realize the default notification configuration would send confusing alerts resultant from that.

 

[migandroid]

• Outlook
• Symantec Messagelabs
• Microsoft Exchange Online Protection
• Hotmail

Same thing here, any news?

 

[D9Dan]

Has anyone else noticed that the "removed" common mail providers haven't actually been removed from the "Common mail providers" list.

We got the same emails about Outlook, Messagelabs, etc, all being removed but when you actually check on a server they are still all present so it could just be a bug.

 

[tlab]

I've received exactly the same email notifications, but, as D9Dan observed, those common mail providers are still on the "Common Mail Providers" list on my WHM, so in fact, that could be a bug. Anyone from cPanel team to clarify?

 

[gas75]

Same here. But @D9Dan is correct. The providers are still active on Email/Greylisting/Common mail providers. Even tried to "Reload Mail Providers from Server" but they still remain active. Maybe this is a thing with v88.0.13?

 

[talkRAYdio]

I'M WITH TIME SURFER - if this is intentional, then kudos to Cpanel and i'm quite thankful for it.

I can't tell you the type of havoc these microsoft properties have wreaked on my business over the last year (especially the last 3 months) by choosing to randomly, and for no reason whatsoever, block my domains from sending email to any of their networks. All of my spam scores, DNS records, etc... check out fine - and no one but microsoft properties are blocking me. Which forces me to use a gmail address - so Surfer is right, this is also a google problem and is absolutely intentional to force people into their email solution.

Getting someone at microsoft to pay attention to the issue took almost a month - but even then they just kept batting it back to me with vague/mysterious references to something i must be doing wrong. Every single time they responded they sent me on some wild goose chase that led down a rabbit hole to nowhere.

and the reason i'm blocked? they say my domain is spammy. NO ONE ELSE ON THE PLANET says that about my domain... just them.

to this day I still cannot send email to any microsoft properties from any of my domains.

so... even if this isn't intentional, i'm glad it happened. I hope it wakes them up

If that is true, it makes perfect sense. And I am 100% backing cPanel's attitude.

I have several customers that rely on cPanel's email, and despite all the email configurations are 100% correct (SPF, DKIM, DMARC, the domains are not blacklisted, they are not sending newsletters, etc), despite all that, all their emails always end up on these providers Spam folders no matter what.

A colleague o mine that works in another company told me last week that he lost a customer just because he couldn't prevent their emails going to Spam.

I would say that this is NOT only a Microsoft's problem, but also Google...

 

[Ryan_G]

I have greylisting turned off in WHM and still got these emails so I think it must be a bug.

 

[Matt.R]

Thats right, but they should have emailed customers before taking such decision.. waiting for some update from Cpanel on this one.

We've also received the same email message however I'm afraid I understand what you and timesurfer are saying ?? Is this more to do with Greylisting ??

 

[talkRAYdio]

We've also received the same email message however I'm afraid I understand what you and timesurfer are saying ?? Is this more to do with Greylisting ??

agreed - however, we don't yet know if it's a bug or a feature =)

 

[cojo.joe]

Hello, everyone!
So, if you still see those on Greylist, just do a refresh to that list.I have done it, all the named ones( outlook..etc) are now gone from that list.
My problem is that this change is done without few days warning so emails could be rejected or lost.

 

[benito]

Came to see an oficial answer.

 

[nwd]

Subscribed.

 

[texnetsys]

I'm starting a case on it to find out because I guess that's what is required to learn why such a major change was made. This is beyond ridiculous.

 

[marcuszan]

Subscribed

 

[sneader]

I've opened a ticket on this. I'll let you know what I find out

Support Ticket ID: 93581270