In Progress Major providers removed from the Common Mail Providers list

gvard

Well-Known Member
PartnerNOC
Dec 22, 2003
211
9
168
Athens/GREECE
cPanel Access Level
DataCenter Provider
Symptoms

You may receive notifications that common mail providers are no longer in the Common Mail Providers list.


Description
Notification emails are being sent regarding common mail providers no longer existing in the Common Mail Providers greylist, although they remain present, or greylisting is disabled entirely. Similar emails may look like the following:



"The mail provider Microsoft Exchange Online Protection is no longer on the Common Mail Providers list."


You will also find logs of these types of notifications on the server:

[ [email protected] [] ~]# ls /var/cpanel/user_notifications/root/history/*Greylist*
/var/cpanel/user_notifications/root/history/1596779790_Greylist_ ⚠ The mail provider “Hotmail” is no longer on the Common Mail Providers list..eml
/var/cpanel/user_notifications/root/history/1596779790_Greylist_ ⚠ The mail provider “Microsoft Exchange Online Protection” is no longer on the Common Mail Providers list..eml
/var/cpanel/user_notifications/root/history/1596779790_Greylist_ ⚠ The mail provider “Outlook” is no longer on the Common Mail Providers list..eml
/var/cpanel/user_notifications/root/history/1596779790_Greylist_ ⚠ The mail provider “Symantec Messagelabs” is no longer on the Common Mail Providers list..eml


This does, however, appear to be a one-time false-positive that occurs after an update is run by /scripts/upcp. There is an open internal case, CPANEL-33756, regarding this, which will be actively reviewed by the developers.
 

cPRex

Well-Known Member
Staff member
Oct 19, 2014
196
35
153
cPanel Access Level
Root Administrator
Hey everyone,

As some of you have posted already, the notifications are a false positive. Nothing has actually changed on the server side, but you're just receiving a notification that something has.

We've created Mail Providers are no longer in the Common Mail Providers list Notifications to explain this behavior and I see some of you have referenced this already, but let me know if you have any other questions.
 

Jean-PhilippeA

Registered
Aug 11, 2020
1
0
1
France
cPanel Access Level
Root Administrator
If that is true, it makes perfect sense. And I am 100% backing cPanel's attitude.

I have several customers that rely on cPanel's email, and despite all the email configurations are 100% correct (SPF, DKIM, DMARC, the domains are not blacklisted, they are not sending newsletters, etc), despite all that, all their emails always end up on these providers Spam folders no matter what.

A colleague o mine that works in another company told me last week that he lost a customer just because he couldn't prevent their emails going to Spam.
I think this has nothing to do with cPanel. Major email service providers (Google, Microsoft...) tend to blacklist IPs from web hosting companies (they blacklist full ranges of IPs).
Web hosting companies generate a good deal of SPAM sent over the internet, since website are usually hacked to make them relay spam anonymously.

So these days it is very complicated to host email accounts on a web server, and people have no choice but to subscribe to gSuite, Microsoft 365.
So yes, we will continue to loose customers just because of that.
 

mehditaly

Member
Nov 4, 2016
10
4
3
Tunisia
cPanel Access Level
Root Administrator
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siteassemble1

Registered
Jun 24, 2019
1
0
1
San Diego
cPanel Access Level
Root Administrator
Thats right, but they should have emailed customers before taking such decision.. waiting for some update from Cpanel on this one.
No, this doesn't rise the the level of needing to be debated by legions of cPanel users. They gave you the IPs associated with the delisted providers, so just add them back in per their instruction. cPanel gives you tons of control already for accepting mail. Sending, as has already been stated, is an IP reputation issue, so you have to take that up with your provider. Unless if you stay with the same provider for a very long time, you're likely to get poor reputation IPs and will have to do the work of delisting where ever possible. It's a pain in the you know what, but it is what it is.
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,041
1,206
313
Houston
To elaborate on what @cPRex already mentioned. This is a result of a change that was made actually but not that these providers were removed. They were reorganized. We updated their information and restructured the list i.e., Outlook and Microsoft were two separate entries where they were changed to Outlook/Microsoft - there isn't an issue with function though the actual issue here is that the notification are sent at all, even when greylisting is disabled. This is being taken care of though through another case. There isn't a case ID for this yet but I'll update here when there is.
 

Secmas

Well-Known Member
Feb 18, 2005
348
9
168
It was so late for an April's Fool Day from cPanel.
It scared a lot of people the email received.
 

fmurga

Member
Aug 20, 2008
6
0
51
We have received same notifications and we are so happy about it!

I was about time someone did to Microsoft what they did to a lot of users by putting their emails in the Spam folder or even worse, blocking them.

We are not going to add those services to the trusted list. F---- them!