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Major Recovery Password Problem...

Discussion in 'General Discussion' started by Tapan, Dec 3, 2005.

  1. Tapan

    Tapan Well-Known Member

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    Hi,

    M client tried to reset the password and he got the new password...the new password only worked for cpanel and not the ftp.

    Why its not resetting the passowrd of ftp ?
    Is this a bug or is this intentional ?

    Thanks.
     
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  2. bijo

    bijo Well-Known Member

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    Hello,

    Did you try the following scripts?. If not try it now.
    /scripts/ftpupdate
     
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  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Or click the link for it in WHM. Synchronize FTP Passwords

    Major? :eek:
     
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  4. Tapan

    Tapan Well-Known Member

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    Hi,

    I think you did;nt get me. When a client tries to login into thier CPanel account and they have forgotten their password after several tries they get a forgot your password link etc. on which they click then thier password is automatically resetted and a email is sent to them to confirm.

    If they do it then how can a admin is going to know about it. Will i keep on syncronizing ftp passwords all the time...why the reset password thing did'nt changed the password for ftp ?

    All the solutions provided to me are seconday issue ..indeed i will do those when a client comes complaning to me..but my point was why did'nt "Reset Password" thing for client did'nt changed the password for ftp.

    Thanks.
     
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  5. chirpy

    chirpy Well-Known Member

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    If it's a reproducable bug, check whether it has already been logged in bugzilla and if not add an entry yourself so that cPanel are aware of the problem.
     
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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Also you should really go to WHM > Tweak Settings, and disable; Allow cPanel users to reset their password via email
     
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