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Major Recovery Password Problem...

Discussion in 'General Discussion' started by Tapan, Dec 3, 2005.

  1. Tapan

    Tapan Well-Known Member

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    Hi,

    M client tried to reset the password and he got the new password...the new password only worked for cpanel and not the ftp.

    Why its not resetting the passowrd of ftp ?
    Is this a bug or is this intentional ?

    Thanks.
     
  2. bijo

    bijo Well-Known Member

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    Hello,

    Did you try the following scripts?. If not try it now.
    /scripts/ftpupdate
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Or click the link for it in WHM. Synchronize FTP Passwords

    Major? :eek:
     
  4. Tapan

    Tapan Well-Known Member

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    Hi,

    I think you did;nt get me. When a client tries to login into thier CPanel account and they have forgotten their password after several tries they get a forgot your password link etc. on which they click then thier password is automatically resetted and a email is sent to them to confirm.

    If they do it then how can a admin is going to know about it. Will i keep on syncronizing ftp passwords all the time...why the reset password thing did'nt changed the password for ftp ?

    All the solutions provided to me are seconday issue ..indeed i will do those when a client comes complaning to me..but my point was why did'nt "Reset Password" thing for client did'nt changed the password for ftp.

    Thanks.
     
  5. chirpy

    chirpy Well-Known Member

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    If it's a reproducable bug, check whether it has already been logged in bugzilla and if not add an entry yourself so that cPanel are aware of the problem.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Also you should really go to WHM > Tweak Settings, and disable; Allow cPanel users to reset their password via email
     

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