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Making the reason appear

Discussion in 'General Discussion' started by bert, Sep 19, 2002.

  1. bert

    bert Well-Known Member

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    Is there a way to embed a tag or something in the suspended page that will show the reason why the account was suspended?
     
  2. bdraco

    bdraco Guest

    [quote:72851eeee7][i:72851eeee7]Originally posted by bert[/i:72851eeee7]

    Is there a way to embed a tag or something in the suspended page that will show the reason why the account was suspended?[/quote:72851eeee7]

    Nope ..

    Hint: nobody has ever asked that question of support
     
  3. bert

    bert Well-Known Member

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    lol


    I am now ;)
     
  4. hostbet

    hostbet Well-Known Member

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    bdraco, that will be nice to display the reasons for suspended page.
     
  5. bert

    bert Well-Known Member

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    Yeah, I agree just in the same way it appears on WHM under list suspended accounts, you could create a tag that we could embed in the suspended page that would show the reason.

    There are too many customers who just like not to pay in time and it would be nice to show:

    This account has been suspended:

    Reason: Credit Card Declined

    :p
     
  6. Brad

    Brad Well-Known Member

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    Weird!

    I just came here to post this very same thing and stumbled upon this new message.

    I'd like this ability too.

    Brad
     
  7. jsnape

    jsnape Well-Known Member

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    It is a great idea. Seems like it could be easily done. Especially since someone else will be doing the work. :)
     
  8. DaveUsedToWorkHere

    DaveUsedToWorkHere Well-Known Member

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    someone should submit a feature request for this: www.cpanel.net/bugzilla
     
  9. mccmikey

    mccmikey Member

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    Umm, if a client received a message to the effect that his card had failed, and all visitors to his site also saw the same, would that possibly give the client legal grounds to come after you for making private accounting matters public; thereby making the client possibly seem insolvent?

    Just a thought :)
     
  10. bert

    bert Well-Known Member

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    [quote:952c983a40][i:952c983a40]Originally posted by mccmikey[/i:952c983a40]

    Umm, if a client received a message to the effect that his card had failed, and all visitors to his site also saw the same, would that possibly give the client legal grounds to come after you for making private accounting matters public; thereby making the client possibly seem insolvent?

    Just a thought :)[/quote:952c983a40]

    I guess you have a great point there. I don't know, I would have to find out more about it, but it would certainly be nice to show it to the world. Don't get me wrong, I love my job and helping my customers, but there are some customers who act in bad faith, I guess they deserve their site visitors to know why they were suspended.

    Anyone else agrees?
     
  11. mccmikey

    mccmikey Member

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    Hehe :)

    And I'd love to publicise the list of users who ran up big debts with my ISP; one up to $2,000 aus ($1,000 US) and never paid :) But they'd sure be after me for slander if I did that.

    Just gotta be careful. If they're a bad faith client to start with, they'll probably be litigious too :(

    I wish it weren't so. You might be able to word it specially, to get away with it perhaps. &Account disabled - accounting problem& for example might be better than saying &Account disabled - bugger never paid bill.& :)

    Cheers, Mike.
     
  12. Misiek

    Misiek Well-Known Member

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    6 years without a feature that is so simple gosh
     
  13. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The reasoning I previously heard for this functionality not being implemented was many providers consider that private/sensitive information. If you wish to display the suspended reason on the suspended page, some providers now have the suspended page redirect to a PHP script that calls the XML API to grab the suspended reason.
     
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