Manage Account Suspension Error

Motaal

Registered
May 4, 2015
3
0
1
India
cPanel Access Level
Root Administrator
So when I am trying to suspend an account using WHM as root, I am getting this error:

Suspension of yourdomain.com
bad response exception. Please contact your system administrator. Pre-suspend hook script returned failure.

Restarted all the services, still nothing.
 

24x7ss

Well-Known Member
Sep 30, 2014
272
17
68
India
cPanel Access Level
Root Administrator
Twitter
Hi :),

Have you tried suspending the account through SSH? You can use command as below:
/scripts/suspendacct username

Replace the username with the username which you wish to suspend.

If you get error, then please paste here.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Per your support ticket, it looks like this is caused by a third-party application you have installed that's utilizing the pre-suspend hook. You may want to temporarily disable this application to verify it's the cause of the problem.

Thank you.