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Manage Account Suspension Error

Discussion in 'General Discussion' started by Motaal, May 10, 2015.

  1. Motaal

    Motaal Registered

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    So when I am trying to suspend an account using WHM as root, I am getting this error:

    Suspension of yourdomain.com
    bad response exception. Please contact your system administrator. Pre-suspend hook script returned failure.

    Restarted all the services, still nothing.
     
  2. 24x7ss

    24x7ss Well-Known Member

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    Hi :),

    Have you tried suspending the account through SSH? You can use command as below:
    /scripts/suspendacct username

    Replace the username with the username which you wish to suspend.

    If you get error, then please paste here.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Per your support ticket, it looks like this is caused by a third-party application you have installed that's utilizing the pre-suspend hook. You may want to temporarily disable this application to verify it's the cause of the problem.

    Thank you.
     
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