Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Manage Account Suspension Error

Discussion in 'General Discussion' started by Motaal, May 10, 2015.

  1. Motaal

    Motaal Registered

    Joined:
    May 4, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    So when I am trying to suspend an account using WHM as root, I am getting this error:

    Suspension of yourdomain.com
    bad response exception. Please contact your system administrator. Pre-suspend hook script returned failure.

    Restarted all the services, still nothing.
     
    #1 Motaal, May 10, 2015
  2. 24x7ss

    24x7ss Well-Known Member

    Joined:
    Sep 30, 2014
    Messages:
    271
    Likes Received:
    16
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi :),

    Have you tried suspending the account through SSH? You can use command as below:
    /scripts/suspendacct username

    Replace the username with the username which you wish to suspend.

    If you get error, then please paste here.
     
    #2 24x7ss, May 10, 2015
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,973
    Likes Received:
    1,358
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Per your support ticket, it looks like this is caused by a third-party application you have installed that's utilizing the pre-suspend hook. You may want to temporarily disable this application to verify it's the cause of the problem.

    Thank you.
     
    #3 cPanelMichael, May 11, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Manage Account Suspension
  1. leandro1504

    E-mail accounts management

    leandro1504, Feb 17, 2017, in forum: Workarounds and Optimization
    Replies:
    1
    Views:
    256
    cPanelMichael
    Feb 17, 2017
  2. tifano

    Errors accessing File Manager on one account

    tifano, Jan 19, 2017, in forum: User Experience
    Replies:
    1
    Views:
    356
    Infopro
    Jan 20, 2017
  3. Rajkumar Arumugam

    FTP Account Manager not showing in cPanel

    Rajkumar Arumugam, Nov 18, 2016, in forum: User Experience
    Replies:
    13
    Views:
    614
    Infopro
    Nov 22, 2016
  4. 9999dinker

    Xml Api for default ftp listing and management of cPanel account

    9999dinker, Sep 15, 2016, in forum: cPanel Developers
    Replies:
    1
    Views:
    395
    cPanelMichael
    Sep 22, 2016
  5. mandm

    Removing Subaccounts in User Manager?

    mandm, Jun 3, 2016, in forum: General Discussion
    Replies:
    5
    Views:
    689
    Infopro
    Jun 3, 2016

Share This Page