Manage Account Suspension Error

[Motaal]

So when I am trying to suspend an account using WHM as root, I am getting this error:

Suspension of yourdomain.com
bad response exception. Please contact your system administrator. Pre-suspend hook script returned failure.

Restarted all the services, still nothing.

 

[24x7ss]

Hi ,

Have you tried suspending the account through SSH? You can use command as below:
/scripts/suspendacct username

Replace the username with the username which you wish to suspend.

If you get error, then please paste here.

 

[cPanelMichael]

Hello,

Per your support ticket, it looks like this is caused by a third-party application you have installed that's utilizing the pre-suspend hook. You may want to temporarily disable this application to verify it's the cause of the problem.

Thank you.