Manage API Tokens error

[Rafael Fiorentini]

Hey guys,

I'm facing a problem with Manage API Token feature in cPanel (just cPanel, WHM works fine). The error happens as soon as the page loads.

Error: open(/etc/trueuserdomains): Permission denied at /usr/local/cpanel/Cpanel/Config/LoadUserDomains/Count.pm line 51.

The permissions for /etc/trueuserdomains seems fine, I've compared with another server.

-rw-r----- 1 root mail 56 Mar 29 10:17 /etc/trueuserdomains

And there is nothing in cPanel error_log.

 

[cPRex]

Hey there! What about /etc itself? I see this on my machine:

# ls -ld /etc/
drwxr-xr-x. 108 root root 16384 Mar 31 15:53 /etc/

If there isn't anything odd there, you may need to create a ticket with our support team so we can investigate this in real-time on your system, as I couldn't reproduce this error on a test server.

 

[Rafael Fiorentini]

Hey,

There's nothing wrong with /etc/ too.

# ls -ld /etc/
drwxr-xr-x. 114 root root 20480 Mar 31 17:10 /etc/

I'll submit a ticket then, thanks!

 

[cPRex]

Be sure to post the ticket number here once you have it so I can follow along!

 

[Rafael Fiorentini]

Hello!

Case number: 94431896

 

[Jacksonpietro]

I have this same issue !

 

[cPRex]

Thanks for that - I'm following along with the ticket on my end now.

 

[cPRex]

Update - there are additional details on this issue in our article here: https://support.cpanel.net/hc/en-us...ersion-102-on-CloudLinux-7-8-and-AlmaLinux-8-