manage mailing lists in cPanel

[wafaa]

Hello;
I followed this steps in cPanel:
Namecheap.com Knowledgebase • How to create and manage mailing lists in cPanel (cPanel questions)

But the probleme when i send email to the mailing list, the subscribers receive a EMPTY email

Plz help me

 

[cPanelMichael]

Hello

What type of content are you including in the email? Have you tried creating a separate test mailing list to see if alternative content makes it through?

Thank you.

 

[wafaa]

I already tried to change the content but the same issue

 

[cPanelMichael]

Your access level is listed as "Reseller Owner". Do you have root access to this system? If not, have you reported the issue to your web hosting provider so they can take a closer look?

Thank you.

 

[wafaa]

Yes i have root access

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.