Maning

Active Member
Jun 29, 2017
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Bulgaria
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Root Administrator
I get this error when a customer trying to send email (to a couple email addresses):
SMTP error from remote mail server after initial connection: 554 5.7.1 Service unavailable; Client host [IP] blocked using urbl.hostedemail.com; Your IP has been manually blacklisted

Is there anyway to remove blacklist, I checked if the IP is blacklisted on lists but was not.
 

rackaid

Well-Known Member
Jan 18, 2003
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Jacksonville, FL
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DataCenter Provider
hostedemail.com is OpenSRS's email hosting services. I think the manually blacklisted means a recipient has blacklisted your server's address or IP. You can setup a feedback loop here:

If you are an OpenSRS reseller, you may be able to get support to help you, but otherwise, advise the sender to contact the recipient by another means and see if the blacklisted your IP/domain by mistake.

Also check your server's IP at senderscore.org. If it is under 85, you will have delivery issues.
 
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Maning

Active Member
Jun 29, 2017
38
6
8
Bulgaria
cPanel Access Level
Root Administrator
Thank you for your reply.
Senderscore is 84.

About hostedemail.com unfortunately I am not OpenSRS reseller, I have already try to contact the recipient's hosting company but dead end, no answer.

Any other way to remove blacklist?
 

cPanelLauren

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Nov 14, 2017
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rhm.geerts

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Jul 29, 2008
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@Maning Did you manage to get this fixed by contacting opensrs?
If yes, how did you contact them, by the help email address?

We have the same issue, at least on one server, which had the ip already listed manually before we got the ip. So our issue started as soon as we had to move to the server with this ip address. Before on the old ip we never had issues and we obey all rules, regulations and RFC's with the mailservers.

So we're looking for a solution too, to get our ip removed.