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Many cPanel Monitoring notices: services failed.

Discussion in 'General Discussion' started by virtualreality, Mar 28, 2019.

  1. virtualreality

    virtualreality Well-Known Member

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    Hi cPanel Support,

    Our server (run CentOS 7) keeps sending us the cPanel Monitoring notices:

    Cron <root@...> /usr/bin/test -x /usr/local/cpanel/bin/tail-check && /usr/local/cpanel/bin/tail-check

    [server name] HANG: ⚠: chkservd

    Cron <root@...> /usr/bin/test -x /usr/local/cpanel/bin/tail-check && /usr/local/cpanel/bin/tail-check

    Now our WHM and cPanel (site) accounts pages fail to open. They are down, although we can login in our server via SSH.

    We don't know what has caused all this.

    We've tried to restart some services via SSH, such as:

    However, all the restarts failed, and we've noticed the restart results all have this:

    What does "Activation of org.freedesktop.systemd1 timed out" really mean here?

    How to properly get org.freedesktop.systemd1 activated?

    We've searched some search engines for the problem. Some people suggest to reboot server (such as: sudo systemctl --force --force reboot) to fix the problem, but we feel the forceful server reboot may cause some data loss in our server or our website database.

    What is the correct way/best way to fix this problem?

    Need your professional response and solution.

    Thank you very much in advance for your support!

    VR
     
    #1 virtualreality, Mar 28, 2019
    Last edited: Mar 29, 2019
  2. dalem

    dalem Well-Known Member PartnerNOC

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  3. virtualreality

    virtualreality Well-Known Member

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    Thank you dalem for help!

    We think that the problem has been highly probably caused by a short period of time when there was an abrupt traffic surge or more probably there were heavy hacking hits to our website (Our website has got more hacking hits for over a year) and thus the server RAM was becoming inadequately low, making the problem happen since around 23:15PM, March 27.

    Today, the problem still goes on. We've got tons of cPanel Monitoring notices saying some important services failed on our server, including MySQL server fails. In our previous post we forgot to mention that in WHM we've already set auto restarting MySQL server if MySQL server fails. Every time MySQL server fails it restarts and enables, so we can still browse our website.

    For a long time as for today, from the newest cPanel Monitoring notice showing minutes ago we can see our server still has:

    Available RAM 1.83 GB
    Load Information 0.00 0.03 0.05
    .
    IOStat Information
    avg-cpu: %user %nice %system %iowait %steal %idle
    1.29 0.03 0.25 0.00 0.00 98.43
    Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn
    ploop60838 6.79 164.28 13.36 3328556697 270637220

    For most of the past hours, the server should have adequate RAM, and all those restarts should be successful.

    As the problem has "Activation of org.freedesktop.systemd1 timed out" involved, the problem may be partly spurred by some CentOS 7 bug, that may also cause "Activation of org.freedesktop.systemd1 timed out"?

    During all these days, we have never touched, never changed anything in the server. And our Apache server and MySQL server with our long-time stable, unchanged server settings have been running smoothly and stably for years.

    We only keep our WHM/cPanel updating patches once a week.

    This is the first time we've come across with this problem happening all of sudden. Previously, we never saw and never knew "Activation of org.freedesktop.systemd1 timed out".

    Need more guides and exact fixing please!

    Thank you very much in advance!
     
    #3 virtualreality, Mar 29, 2019
    Last edited: Mar 29, 2019
  4. virtualreality

    virtualreality Well-Known Member

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    We have submitted the Technical Support Ticket (ID: 11796131) to the cPanel Customer Technical Support.

    Thank you very much for support!
     
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @virtualreality

    I checked in on that ticket and it appears we weren't able to access the server but that the hosting provider you use was able to resolve the issue. If you're able to, please let us know what was done in order to resolve this.


    Thanks!
     
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