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Many Failure Notice During Cpanel Update

Discussion in 'General Discussion' started by bangjampang, Oct 1, 2012.

  1. bangjampang

    bangjampang Member

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    hello cpanel, i just got email from my server that notice my server got many of failure during the cpanel update with message like below :

    An error was detected which prevented updatenow from completing normally.
    Please review the enclosed log for further details

    ----------------------------------------------------------------------------------------------------

    [20121002.044604] Detected version '11.32.4.15' from version file.
    [20121002.044604] Target version set to '11.32.5.10'
    [20121002.044604] Switching to version '11.32.5.10' of updatenow to perform sync.
    [20121002.044604] Updating to '11.32.5.10'
    [20121002.044604] Syncing themes
    [20121002.044604] Starting sync of x3 ...
    [20121002.044604] Retrieving /cpanelsync/11.32.5.10/x3/.cpanelsync.bz2
    [20121002.044604] Using mirror: 216.12.197.42
    [20121002.044605] Retrieving /cpanelsync/11.32.5.10/x3/.locale.help/es/addoncgi/cpaddons.html.bz2
    [20121002.044605] Retrieving /cpanelsync/11.32.5.10/x3/addoncgi/oldaddonshandler.html.bz2
    [20121002.044606] Retrieving /cpanelsync/11.32.5.10/x3/css/cgi-min.css.bz2
    [20121002.044606] Retrieving /cpanelsync/11.32.5.10/x3/css/cgi-min.css.gz
    [20121002.044606] Retrieving /cpanelsync/11.32.5.10/x3/css/combined_optimized.css.bz2
    [20121002.044606] Retrieving /cpanelsync/11.32.5.10/x3/css/combined_optimized.css.gz


    also attach you the scrintshoot

    error.jpg

    my question is what is this, why this happen, is there any relativity with vulnerability or malware script?
     
  2. mobcdi

    mobcdi Well-Known Member

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    I have a similar message when my update was triggered for the same upgrade (11.32.4.15 -> 11.32.5.10)
    If you check the output do you see a message similar to

    Its the only thing I've found so far in the output that looks like an error that might cause the update to fail
     
  3. Toliman

    Toliman Registered

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    Happens to me as well.

     
  4. l00ph0le

    l00ph0le Member

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    Same Here:
    [20121002.015435] Retrieving /cpanelsync/11.32.5.10/cpanel/base/images/awstats/icon/flags/gr.png.bz2
    [20121002.015435] E md5sum mismatch (actual: d41d8cd98f00b204e9800998ecf8427e) (expected: b15bb41e6a85b78e1c44f99de1bce677) (size: 0)


     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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  6. turbo2ltr

    turbo2ltr Member

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    Same here.
     
  7. mobcdi

    mobcdi Well-Known Member

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    I opened a ticket and cPanel support say they have an internal ticket open. Its not a high priority for me given the update appears to have only minor changes according to the change log available via WHM
     
  8. bangjampang

    bangjampang Member

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    wow im surprise many people have same problems like me

    - - - Updated - - -

    is there anyone have solved this problems?
     
  9. mobcdi

    mobcdi Well-Known Member

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    I'm just posting this for information purposes as I haven't tried it myself

    cPanel support suggested rerunning upcp as not every user encountered the problem of the md5mismatch and the file that tripped up those that did encounter problems hasn't changed in years i.e. it isn't a new file
     
  10. Eric

    Eric Administrator
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    Howdy,

    Please submit a ticket on this. We would like to take a look.

    Thanks!
     
  11. bangjampang

    bangjampang Member

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    ticket opened request id is [3246063]
     
  12. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    The ticket opened (3246063) appeared to show no issues with the update that is now occurring.

    Next, the internal case opened on the issue (61544) indicates we couldn't reproduce any md5sum mismatches for that specific file either and that the error doesn't appear to be occurring now any longer.

    If anyone else does show the same error, please submit a ticket to us and reference case 61544 in the ticket opened along with this forum thread.

    Thanks!
     
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