SOLVED Mark "not spam" in roundcube

Hi,

It occurs that some mails between the same domain or between domains on the same server are put in the Spam directory.
Using Roundcube, I put them back in Incoming dir, but they come back in the Spam dir.

Here is an example:

Code:

Return-Path: <info@example.com>
Delivered-To: urbaman@example.com
Received: from srvcp01.example.com
by srvcp01.example.com with LMTP
id ACr5DkmAfVx5FygAf5IjpA
(envelope-from <info@example.com>)
for <urbaman@example.com>; Mon, 04 Mar 2019 20:45:13 +0100
Return-path: <info@example.com>
Envelope-to: urbaman@example.com
Delivery-date: Mon, 04 Mar 2019 20:45:13 +0100
Received: from [::1] (port=36196 helo=srvcp01.example.com)
by srvcp01.example.com with esmtpa (Exim 4.91)
(envelope-from <info@example.com>)
id 1h0tWP-00B1Vg-Bf
for urbaman@example.com; Mon, 04 Mar 2019 20:45:09 +0100
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_908127cc2d9daa6ad4fefa28a4e0456a"
Date: Mon, 04 Mar 2019 20:45:09 +0100
From: Servizio Informazioni <info@example.com>
To: urbaman@example.com
Subject: Prova
Organization: Dreamlord Press
Message-ID: <bddef696069a432290f085795652fdce@example.com>
X-Sender: info@example.com
User-Agent: Roundcube Webmail/1.3.7
X-DreamlordPress-MailScanner-Information: Please contact the ISP for more information
X-DreamlordPress-MailScanner-ID: 1h0tWP-00B1Vg-Bf
X-DreamlordPress-MailScanner: Found to be clean
X-DreamlordPress-MailScanner-SpamCheck: not spam (whitelisted),
SpamAssassin (not cached, score=-0.998, required 5,
ALL_TRUSTED -1.00, HTML_MESSAGE 0.00, URIBL_BLOCKED 0.00)
X-DreamlordPress-MailScanner-From: info@example.com
X-Spam-Status: No

It seems not to be flagged as spam.
The very same message, with swapped sender-receiver, ends in Incoming not in Spam, so something strange is happening on one of the mail accounts.

 

Hi,

Here is the output of that code.

Code:

2019-03-04 20:41:02 1h0tSQ-00B14q-1A <= info@domain.it H=(srvcp01.urbaman.it) [::1]:60074 P=esmtpa A=dovecot_login:info@domain.it S=1404 id=5d854093e519e3fa1a8e362680c65612@domain.it T="Prova" for urbaman@domain.it
2019-03-04 20:41:04 1h0tSQ-00B14q-1A => urbaman <urbaman@domain.it> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <urbaman@domain.it> XFr1DlB/fVzzECgAf5IjpA Saved"
2019-03-04 20:41:04 1h0tSQ-00B14q-1A Completed

2019-03-04 20:43:53 1h0tVB-00B1IG-Qz <= urbaman@domain.it H=(srvcp01.urbaman.it) [::1]:34816 P=esmtpa A=dovecot_login:urbaman@domain.it S=1460 id=43c0682db9348abb81106de91efc5bf7@domain.it T="Prova" for info@domain.it
2019-03-04 20:43:56 1h0tVB-00B1IG-Qz => info <info@domain.it> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <info@domain.it> eTdjOvt/fVwyFCgAf5IjpA Saved"
2019-03-04 20:43:56 1h0tVB-00B1IG-Qz Completed

2019-03-04 20:45:09 1h0tWP-00B1Vg-Bf <= info@domain.it H=(srvcp01.urbaman.it) [::1]:36196 P=esmtpa A=dovecot_login:info@domain.it S=1404 id=bddef696069a432290f085795652fdce@domain.it T="Prova" for urbaman@domain.it
2019-03-04 20:45:13 1h0tWP-00B1Vg-Bf => urbaman <urbaman@domain.it> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <urbaman@domain.it> ACr5DkmAfVx5FygAf5IjpA Saved"
2019-03-04 20:45:13 1h0tWP-00B1Vg-Bf Completed

2019-03-04 21:03:06 1h0tnm-00B354-Ab <= info@domain.it H=(srvcp01.urbaman.it) [::1]:55428 P=esmtpa A=dovecot_login:info@domain.it S=1412 id=3285ab7b190f4913c6e9d598113aae66@domain.it T="Prova" for st-3-c2gbs53hyp@glockapps.com
2019-03-04 21:03:08 1h0tnm-00B354-Ab Sender identification U=domain D=domain.it S=info@domain.it
2019-03-04 21:03:08 1h0tnm-00B354-Ab SMTP connection outbound 1551729788 1h0tnm-00B354-Ab domain.it st-3-c2gbs53hyp@glockapps.com
2019-03-04 21:03:09 1h0tnm-00B354-Ab => st-3-c2gbs53hyp@glockapps.com R=dkim_lookuphost T=dkim_remote_smtp H=mail.glockapps.com [52.4.163.16] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 OK: queued as c965cd40571fdbcdb3862402b00d1b55"
2019-03-04 21:03:09 1h0tnm-00B354-Ab Completed

And these are the last two tests, with the same result (the first goes to inbox, the second to spam)

Code:

2019-03-05 01:31:00 1h0xz2-00BTFS-Qc <= urbaman@domain.it H=(srvcp01.urbaman.it) [::1]:51756 P=esmtpa A=dovecot_login:urbaman@domain.it S=1460 id=584030804e317e4b423a6a1444ff3916@domain.it T="Prova" for info@domain.it
2019-03-05 01:31:07 1h0xz2-00BTFS-Qc => info <info@domain.it> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <info@domain.it> W8qCJEvDfVwduCkAf5IjpA Saved"
2019-03-05 01:31:07 1h0xz2-00BTFS-Qc Completed

2019-03-05 01:31:32 1h0xzY-00BTI9-4M <= info@domain.it H=(srvcp01.urbaman.it) [::1]:52334 P=esmtpa A=dovecot_login:info@domain.it S=1404 id=aa491f38c58f9a4f39f7db1b5f9539e4@domain.it T="Prova" for urbaman@domain.it
2019-03-05 01:31:35 1h0xzY-00BTI9-4M => urbaman <urbaman@domain.it> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <urbaman@domain.it> mAYBJGfDfVwduCkAf5IjpA Saved"
2019-03-05 01:31:35 1h0xzY-00BTI9-4M Completed

 

Ticket: 11596945

 

Correct, thank you.

I have no more issues on this front.