Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Massive Drop in Awstats

Discussion in 'Security' started by kwmlr439, Jan 8, 2016.

  1. kwmlr439

    kwmlr439 Member

    Joined:
    Aug 24, 2013
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Website Owner
    I am hoping someone can help since I am new to the VPS world; I would very much appreciate it. My traffic stats dropped from 6K unique visitors a day ti 20 Unique visitors a day. I did investigate possible htaccess hack but all seems fine; Google Webmaster tool and the safe browsing did not report any issues as well. I did a full scan of the site and there are no malicious codes or hacks. This issue just started happening in the last 2 days.

    While talking to my hosting provider one of the suggestions was to look in the error log to see if there are any issues. If anyone have had experience similar issue please help!!!! Here are some logs from my server and cpanel; for the "admin" please remove if there are any personal data, I am not familiar just yet.

    - Removed -
     
    #1 kwmlr439, Jan 8, 2016
    Last edited by a moderator: Jan 8, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,440
    Likes Received:
    416
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Output removed. Please don't post that sort of output without removing/modifying all information like emails, IPs, domain names.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. kwmlr439

    kwmlr439 Member

    Joined:
    Aug 24, 2013
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Website Owner
    Thank you so much! That is one of the reasons I made a note for the admin in there since I am new to the VPS world; it is much appreciated. :)
     
    Infopro likes this.
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,896
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. kwmlr439

    kwmlr439 Member

    Joined:
    Aug 24, 2013
    Messages:
    12
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Website Owner
    Hi Michael,

    After a couple days digging on what's the issue I found out that a server misconfiguration is perhaps the cause. After a DNS health check I found the following errors; hope you can help.

     
    #5 kwmlr439, Jan 11, 2016
    Last edited by a moderator: Jan 11, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,896
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    The output you provided should not make a difference with statistics calculation unless the domain name does not resolve to the correct IP address. Are you using your domain registrar's/hosting provider's name servers or are you attempting to create and utilize your own private name servers? This guide should help explain the difference:

    [Tutorial] Nameserver configuration on cPanel servers

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice