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Massive Drop in Awstats

Discussion in 'Security' started by kwmlr439, Jan 8, 2016.

  1. kwmlr439

    kwmlr439 Member

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    I am hoping someone can help since I am new to the VPS world; I would very much appreciate it. My traffic stats dropped from 6K unique visitors a day ti 20 Unique visitors a day. I did investigate possible htaccess hack but all seems fine; Google Webmaster tool and the safe browsing did not report any issues as well. I did a full scan of the site and there are no malicious codes or hacks. This issue just started happening in the last 2 days.

    While talking to my hosting provider one of the suggestions was to look in the error log to see if there are any issues. If anyone have had experience similar issue please help!!!! Here are some logs from my server and cpanel; for the "admin" please remove if there are any personal data, I am not familiar just yet.

    - Removed -
     
    #1 kwmlr439, Jan 8, 2016
    Last edited by a moderator: Jan 8, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Output removed. Please don't post that sort of output without removing/modifying all information like emails, IPs, domain names.
     
  3. kwmlr439

    kwmlr439 Member

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    Thank you so much! That is one of the reasons I made a note for the admin in there since I am new to the VPS world; it is much appreciated. :)
     
    Infopro likes this.
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. kwmlr439

    kwmlr439 Member

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    Hi Michael,

    After a couple days digging on what's the issue I found out that a server misconfiguration is perhaps the cause. After a DNS health check I found the following errors; hope you can help.

     
    #5 kwmlr439, Jan 11, 2016
    Last edited by a moderator: Jan 11, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    The output you provided should not make a difference with statistics calculation unless the domain name does not resolve to the correct IP address. Are you using your domain registrar's/hosting provider's name servers or are you attempting to create and utilize your own private name servers? This guide should help explain the difference:

    [Tutorial] Nameserver configuration on cPanel servers

    Thank you.
     
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