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Master Email Account

Discussion in 'E-mail Discussions' started by webfeatus, Jul 28, 2003.

  1. webfeatus

    webfeatus Active Member

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    Is the master email account supposed to be a deliverable address?

    i.e. accoundID@user.name

    Retrievable through POP3 or webmail?

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  2. PWSowner

    PWSowner Well-Known Member

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    Should be.

    With POP, just log into mail.domain.com with username and password. The username is just the username without the @domain.
     
  3. webfeatus

    webfeatus Active Member

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    Let's say, for example...

    I set up a new client through WHM.
    I choose the username "bob"
    The domain is "newuser.com"

    A master mailbox is immediately created: "bob@newuser.com"
    I then manage all the clients requested email boxes.

    Is the master email account "bob@newuser.com" supposed to be a deliverable address? Accessible through POP3 & Webmail?

    My hosting company says yes, however, I have never had any luck landing an email in any of these master accounts. All other mailboxes at the account = yes. But the master = no.

    Emails land in the master account (returned, bounced, etc.) however I can not deliver an email to tghe nmaster account.

    Is this the way it is supposed to be?

    cPanel.net Support Ticket Number:
     
  4. mmkassem

    mmkassem Well-Known Member

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    Many hosts says that but it's not true.
    The username bob is a real username (a username of the server). Not really bob@newuser.com

    It is bob@ServerHostName

    However since there is a catchall feature by default anything@newuser.com will go to bob.

    You can access bob through webmail from: http://www.domain.com/webmail

    username: bob
    password : the password here

    or from pop3 using username : bob too.
    It's different than pop accounts. Pop accounts will require full email address when logging in.



    "bob@newuser.com" can only be deliverable address if you have created it as a pop account or if the catchall is set to an address.

    Make sure that the catchall is sent to domain username (in the example : bob)

    and try to access your mail using username: bob (Without @)


    output here the error message (Return message) you get.

    No except if catchall is sent to :fail: or discard

    In your control panel go to your Mail Manager ( Mail ). Choose Default Address.

    Make sure it is something like:
    newuser.com: bob

    If it something else then click on Set Default Address and set it to bob.

    I hope this helps.
     
    #4 mmkassem, Jul 29, 2003
    Last edited: Jul 29, 2003
  5. webfeatus

    webfeatus Active Member

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    I want to take this opportunity to thank you very much for your reply.

    I have been asking my service (hosting) provider this for weeks without receiving anything like the details you have posted.

    Once again, thank you.

    (I am a new member. I will do my best to pass on the favour by assisting another CPanel Forum member - if I can.)

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  6. mmkassem

    mmkassem Well-Known Member

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    U Welcome :)

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