Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Master Email Account

Discussion in 'E-mail Discussion' started by webfeatus, Jul 28, 2003.

  1. webfeatus

    webfeatus Active Member

    Joined:
    Jul 28, 2003
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Bali
    Is the master email account supposed to be a deliverable address?

    i.e. accoundID@user.name

    Retrievable through POP3 or webmail?

    cPanel.net Support Ticket Number:
     
  2. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    4
    Trophy Points:
    343
    Location:
    ON, Canada
    Should be.

    With POP, just log into mail.domain.com with username and password. The username is just the username without the @domain.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. webfeatus

    webfeatus Active Member

    Joined:
    Jul 28, 2003
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Bali
    Let's say, for example...

    I set up a new client through WHM.
    I choose the username "bob"
    The domain is "newuser.com"

    A master mailbox is immediately created: "bob@newuser.com"
    I then manage all the clients requested email boxes.

    Is the master email account "bob@newuser.com" supposed to be a deliverable address? Accessible through POP3 & Webmail?

    My hosting company says yes, however, I have never had any luck landing an email in any of these master accounts. All other mailboxes at the account = yes. But the master = no.

    Emails land in the master account (returned, bounced, etc.) however I can not deliver an email to tghe nmaster account.

    Is this the way it is supposed to be?

    cPanel.net Support Ticket Number:
     
  4. mmkassem

    mmkassem Well-Known Member

    Joined:
    Oct 21, 2002
    Messages:
    390
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Egypt

    Many hosts says that but it's not true.
    The username bob is a real username (a username of the server). Not really bob@newuser.com

    It is bob@ServerHostName

    However since there is a catchall feature by default anything@newuser.com will go to bob.

    You can access bob through webmail from: http://www.domain.com/webmail

    username: bob
    password : the password here

    or from pop3 using username : bob too.
    It's different than pop accounts. Pop accounts will require full email address when logging in.



    "bob@newuser.com" can only be deliverable address if you have created it as a pop account or if the catchall is set to an address.

    Make sure that the catchall is sent to domain username (in the example : bob)

    and try to access your mail using username: bob (Without @)


    output here the error message (Return message) you get.

    No except if catchall is sent to :fail: or discard

    In your control panel go to your Mail Manager ( Mail ). Choose Default Address.

    Make sure it is something like:
    newuser.com: bob

    If it something else then click on Set Default Address and set it to bob.

    I hope this helps.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 mmkassem, Jul 29, 2003
    Last edited: Jul 29, 2003
  5. webfeatus

    webfeatus Active Member

    Joined:
    Jul 28, 2003
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Bali
    I want to take this opportunity to thank you very much for your reply.

    I have been asking my service (hosting) provider this for weeks without receiving anything like the details you have posted.

    Once again, thank you.

    (I am a new member. I will do my best to pass on the favour by assisting another CPanel Forum member - if I can.)

    cPanel.net Support Ticket Number:
     
  6. mmkassem

    mmkassem Well-Known Member

    Joined:
    Oct 21, 2002
    Messages:
    390
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Egypt
    U Welcome :)

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice