Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Max defers: system wide setting overriding account level setting?

Discussion in 'E-mail Discussion' started by galbaras, Apr 15, 2014.

  1. galbaras

    galbaras Member

    Joined:
    Mar 26, 2013
    Messages:
    19
    Likes Received:
    2
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    In Tweak Settings->Mail, I had "Maximum percentage of failed or deferred messages a domain may send per hour" set to "unlimited" and "Number of failed or deferred messages a domain may send before protections can be triggered" set to "5".

    In the account settings, I had "Maximum Hourly Email by Domain Relayed" and "Maximum percentage of failed or deferred messages a domain may send per hour". I though this one would rule and the account would be able to continue sending until it got 30 failures in an hour.

    However, the client is getting failure notices saying "Domain X has exceeded the max defers and failures per hour (5/5 (8%)) allowed". This matches the setting of "5" at the system level and nothing at all in terms of percentage. Also, 5 is 8% of 62.5, which is a really weird number.

    What could be causing this behaviour?

    Thanks,
    Gal
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 galbaras, Apr 15, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,885
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 15, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - defers system wide
  1. domeneas

    Where can I rewrite the "max defers and failures" email warning?

    domeneas, Aug 16, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    154
    cPanelLauren
    Sep 4, 2018
  2. vaishali gupta

    SOLVED Domain has exceeded the max defers and failures per hour

    vaishali gupta, Dec 8, 2016, in forum: E-mail Discussion
    Replies:
    1
    Views:
    4,818
    cPanelMichael
    Dec 8, 2016
  3. steven_h

    The system failed to connect to the MySQL database issue

    steven_h, Sep 11, 2018, in forum: Database Discussion
    Replies:
    2
    Views:
    100
    steven_h
    Sep 18, 2018 at 3:55 AM
  4. Joel Espinosa

    Pending Publication [CPANEL-22229] You must choose a docroot that the system does not reserve error

    Joel Espinosa, Sep 6, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    120
    cPanelLauren
    Sep 20, 2018 at 8:38 AM
  5. Lillike

    The system cannot update the kernel: Cannot update this system’s kernel.

    Lillike, Sep 5, 2018, in forum: Security
    Replies:
    8
    Views:
    88
    cPanelLauren
    Sep 6, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice