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Message rejected for spam or virus content (552.5.2.0)

Discussion in 'E-mail Discussion' started by Odelia, May 11, 2015.

  1. Odelia

    Odelia Registered

    May 11, 2015
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Website Owner

    I recently had serious issues about sending emails from my domain.
    Here is what I receive:

    [INDENT]This message was created automatically by mail delivery software.
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
      host []
      SMTP error from remote mail server after end of data:
      552 5.2.0 SXnB1q0191xXPHC01 :: CPANEL :: Message rejected for spam or virus content ::
      Please include this entire message when contacting support ::
      v=2.1 cv=D/7JK5hj c=1 sm=1 tr=0 p=PRV9aZ1WAAAA:8 a=0H8ErUwgLlqZ0J0eVDjDbg==:117 a=0H8ErUwgLlqZ0J0eVDjDbg==:17 a=TZb1taSUAAAA:8 a=Dz1e85i24G4A:10 a=wPDyFdB5xvgA:10 a=kj9zAlcOel0A:10 a=w9BPw6T6qboA:10 a=h1PgugrvaO0A:10 a=Q5yQXVjWBdBo0yAmk18A:9 a=CjuIK1q_8ugA:10 a=Rv86nzSXKyoA:10 a=efxa6vdcG2kA:10 a=VdP22jIXEh4A:10 a=zsRRx83QoCoA:10 a=AovqrIol-QgA:10 ::
    After a couple of tests, it appears than the link in my signature, leading to my website, is considered as a spam. But I checked and it's not blacklisted.

    However, when I try to send from my gmail account (and not from cpanel), it doesn't send, with or without signature.

    Anyone has a hint? I would be very grateful for your help!

    Thank you
    #1 Odelia, May 11, 2015
    Last edited by a moderator: May 11, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator

    Your access level is listed as "Website Owner", indicating you do not have root access to this server. I suggest reporting the issue to your web hosting provider so they can take a closer look and determine why your messages are rejected.

    Thank you.
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