The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Message rejected for spam or virus content (552.5.2.0)

Discussion in 'E-mail Discussions' started by Odelia, May 11, 2015.

  1. Odelia

    Odelia Registered

    Joined:
    May 11, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Israel
    cPanel Access Level:
    Website Owner
    Hi!

    I recently had serious issues about sending emails from my domain.
    Here is what I receive:

    Code:
    [INDENT]This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      xxx@gmail.com
      host p3nlsmtpcp-v01.prod.phx3.gdg [72.167.191.78]
      SMTP error from remote mail server after end of data:
      552 5.2.0 SXnB1q0191xXPHC01 :: CPANEL :: Message rejected for spam or virus content ::
      Please include this entire message when contacting support ::
      v=2.1 cv=D/7JK5hj c=1 sm=1 tr=0 p=PRV9aZ1WAAAA:8 a=0H8ErUwgLlqZ0J0eVDjDbg==:117 a=0H8ErUwgLlqZ0J0eVDjDbg==:17 a=TZb1taSUAAAA:8 a=Dz1e85i24G4A:10 a=wPDyFdB5xvgA:10 a=kj9zAlcOel0A:10 a=w9BPw6T6qboA:10 a=h1PgugrvaO0A:10 a=Q5yQXVjWBdBo0yAmk18A:9 a=CjuIK1q_8ugA:10 a=Rv86nzSXKyoA:10 a=efxa6vdcG2kA:10 a=VdP22jIXEh4A:10 a=zsRRx83QoCoA:10 a=AovqrIol-QgA:10 ::
      100.00
    [/INDENT]
    After a couple of tests, it appears than the link in my signature, leading to my website, is considered as a spam. But I checked and it's not blacklisted.

    However, when I try to send from my gmail account (and not from cpanel), it doesn't send, with or without signature.

    Anyone has a hint? I would be very grateful for your help!

    Thank you
    Odelia
     
    #1 Odelia, May 11, 2015
    Last edited by a moderator: May 11, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Your access level is listed as "Website Owner", indicating you do not have root access to this server. I suggest reporting the issue to your web hosting provider so they can take a closer look and determine why your messages are rejected.

    Thank you.
     
Loading...

Share This Page