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Message Sent Has Not Been Delivered

Discussion in 'E-mail Discussion' started by Kwazi, Oct 15, 2015.

  1. Kwazi

    Kwazi Member

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    Hello :),

    I received the email below from server. Can anyone help on what is the cause of this issue. Please refer to attached screenshot below.

    Thank you.

    Mail.PNG
     
    #1 Kwazi, Oct 15, 2015
    Last edited by a moderator: Oct 15, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Your one of the mail is not delivered to recipient after more than 24 hours and due to that you are getting this alert from server. You need to check that mails logs so that you can find out the exact reason of this mail alert. Login your server through SSH and check full mail logs of that mail with following command.

     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You can also use a command such as:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Do you notice any error messages during the delivery attempt of the message to that server?

    Thank you.
     
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  4. Kwazi

    Kwazi Member

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    Hello,
    Which message ID do need to put in place of "message-ID"? Where do I find it?

    Thank you.
     
  5. Kwazi

    Kwazi Member

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    Hello :),

    Yes it keeps on sending (to me) this emails with different recipient which message has not yet been delivered.

    Do I put "root@mydomain" in place of "user@domain"?

    Thank you.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can enter the email address that you are sending to when searching to see less results.

    Thank you.
     
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  7. 24x7server

    24x7server Well-Known Member

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    As per your attachment your 1Zla99-0005NM-GU message was not delivered to your recipient after more than 24 hours so you will have to check 1Zla99-0005NM-GU mail logs on your server.

    Code:
    grep 1Zla99-0005NM-GU /var/log/exim_mainlog
     
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  8. keat63

    keat63 Well-Known Member

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    A question that no one has asked yet.

    Did you actually send this email to 'send-supplier.com', and are you sure the email address eactually exists.
    Becuase to me, the email content looks a little spam like.
    (apologies if that sounds harsh)

    All i'm thinking is maybe you are sending email to recipients that don't exists or have an email virus which is doing something similar.
     
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