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message stuck in pop3 mailbox - won't download

Discussion in 'E-mail Discussions' started by BigLebowski, Jun 18, 2008.

  1. BigLebowski

    BigLebowski Well-Known Member

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    hi there

    Clients sometimes report that their email client hangs downloading message X of Y. The offending message is visible via webmail. It isn't particularly large or unusual; there is nothing obvious to explain why the client's mail agent doesn't like it. The workaround is for the client to read then delete all messages via webmail. That fixes it for a few months until another unusual email arrives causing the "stick" again.

    We also notice this with our support system which pulls email regularly and gets stuck on one message every few months.

    Has anyone experienced this please and could I ask the fix? I put a ticket in but no explanation has been forthcoming.

    Cheers
    Dude
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    This is one of the many reasons I personally recommend to any end-user I come across to use IMAP whenever possible. Virtually all mail clients support it and it seems to cause far fewer issues than POP3. The same credentials one uses for POP3 on a cPanel/WHM server can be used for IMAP.
     
  3. BigLebowski

    BigLebowski Well-Known Member

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    pop3 messages stuck

    Many thanks David

    This is helpful but pop3 is so simple and widespread it will be difficult to convert our customer base.

    Has any research been done on this? Presumably it is a bug in the pop3 server? I remember seeing it about 10 years ago running a Red Hat server.
    Our advice then was that it was a bug in the email client and for the customer to make sure their software is fully patched. But this appears to be a pop3 server issue.

    Dude
     
  4. TechGuy

    TechGuy Well-Known Member

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    I realize I'm digging up an old thread, but we're having the same problem on one of our servers. Did you happen to find any solution?
     
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