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Migrate email from cPanel to Outlook365

Discussion in 'E-mail Discussions' started by Keron, May 8, 2017.

  1. Keron

    Keron Registered

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    I need some help in migrating emails from CPanel to Office 365. I started a batch import but get the following errors:
    • The username or password for this account is incorrect, or IMAP access is disabled. --> The username or password for this account is incorrect, or IMAP access is disabled. --> Imap server reported an error during AuthenticateCommand indicating that authentication failed: 'Authentication failed.'.
    • A recipient wasn't found for "Email Address" on the target. Create a recipient of the appropriate type for this migration on the target and try again. (N.B. This occurs despite the Email address created in CPanel)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you entering the correct password for the email account (e.g. you've tested IMAP authentication with those credentials)? If so, can you check /var/log/maillog on the cPanel server when you encounter those errors and let us know of any output?

    Thank you.
     
  3. Keron

    Keron Registered

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    Where do I find /var/log/maillog? How can I check to ensure that IMAP is not disabled?
     
  4. Keron

    Keron Registered

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    How can I migrate users using admin credential?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like you only have cPanel access as opposed to root access to the system. I recommend contacting your web hosting provider to have them verify why authentication is failing when you attempt to perform the email migration, as you won't be able to review /var/log/maillog without root access.

    Thank you.
     
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