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Migrate from one server to another

Discussion in 'General Discussion' started by susan876, Jan 15, 2012.

  1. susan876

    susan876 Registered

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    Halo,

    my name Susan, I have question. I tried to move my sites to new server by copying the files in Cpanel and database to Cpanel on new server, but I get error. Do I have to use some extentions to make this easy and work?
    TNX,

    Susan
     
    #1 susan876, Jan 15, 2012
    Last edited by a moderator: Jan 15, 2012
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What was the error you received? Also, was it via FTP or what method did you copy the files?
     
  3. cPanelJared

    cPanelJared Technical Analyst
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    Did you use the tools in the WebHost Manager in Main >> Transfers? These are the only tools for transferring accounts between servers that we can support. How, exactly, did you try to move your sites? We will need more details about exactly what you did in order to be able to help you.
     
  4. yoshiyahu

    yoshiyahu Registered

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    I am having issues moving my accounts as well, I used the Transfer Multiple Accounts function.

    I inserted the correct shared ip adress > checked the SSH connection and I got:
    > authentication I select root > insert password for WHM.

    Here is the error I get:
    transferhelp.png

    I am moving from WHM to WHM. I know I am using the right password. Also, I did successfully sftp into my new server but I could not get into my existing one. Any help on this would be amazing.
     
    #4 yoshiyahu, Mar 1, 2012
    Last edited: Mar 1, 2012
  5. storminternet

    storminternet Well-Known Member

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    Please make sure that you used correct password for root. Also check if ssh access is enabled for root user. For security reason it can be disabled on shared servers.
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please do try taking down any firewalls you happen to have just to be certain that those firewalls aren't an issue for the connection. I realize that the SSH connection shows as working in the initial check, but it doesn't hurt to disable the firewall temporarily for testing purposes.
     
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