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Migrated an account, now mailing lists don't work?

Discussion in 'E-mail Discussions' started by quanin, Aug 3, 2012.

  1. quanin

    quanin Well-Known Member

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    I migrated my account from one server I maintain to another, and everything seems for the most part to be working, except mailing lists. I thought they might be working and just no one's used them, but several hours after I set everything up, the mail queue blew up with messages being defered by the server. I still can't track down the exact cause, but I'm noticing a couple of things when trying to sort it out. The mailing list shows in CPanel as having no usage whatsoever, in spite of the fact I know very well it has. Additionally, I tried to change the password for that list, and while CPanel says the password's been changed, the new password doesn't work. New mailing lists don't have this problem; just lists I brought over with me when I moved servers. Is there any way to fix this, or am I dumping the lists in question and starting over?
     
    #1 quanin, Aug 3, 2012
  2. quanin

    quanin Well-Known Member

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    Okay, I stand corrected. People can still receive mail--that was part of the, uh, earlier explosion in the mail queue. But no usage whatsoever in CPanel? And can't change the list's password? That's a little unusual.
     
    #2 quanin, Aug 3, 2012
  3. Eric

    Eric Administrator
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    Howdy,

    You might have to try using MailMan directly to change things around.


    /usr/local/cpanel/3rdparty/mailman/bin/change_pw --domain=listdomain.tld --listname=mailing list --password=newpassword

    It also might be a good idea to run check_perms from that folder too. If there are other issues this will at least flush them out.

    Thanks!
     
    #3 Eric, Aug 4, 2012
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    If the permissions check / reset doesn't work, you might want to check the list ownership and permissions in /usr/local/cpanel/3rdparty/mailman/lists location. Compare a new list to an old list to see if the permissions or ownership differs.

    Next, you can also check the Mailman error logs at /usr/local/cpanel/mailman/logs/error

    Finally, the cPanel error logs might have information. Try changing the password again on a list and tail /usr/local/cpanel/logs/error_log to see if you get any errors outputting.

    If all of our suggestions fail to resolve the issue, please submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. Please provide a mailing list name and the currently working password for that list for us to investigate. Please post the ticket number here if you end up opening up a ticket.

    Thanks!
     
    #4 cPanelTristan, Aug 5, 2012
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