RackServers

Registered
PartnerNOC
Jul 9, 2011
4
0
51
Australia
So we are trying to transfer from Plesk 12 and get the following error.

Transfers of accounts from this system's version of Plesk(tm) are not supported. at /tmp/.perl-ppk-PCmHkR/scripts/main.pl line 161.

I know its brand new etc.

Just wondering when you guys are looking to support this. Like just a time frame ?
 

cPRichardA

Technical Trainer
Staff member
Oct 2, 2012
10
0
126
Houston Texas
cPanel Access Level
Root Administrator
All of the transfers use our Public branch of pkgacct to do migrations. Plesk 12 has been included in the Devel branch of pkgacct and has worked on a number of live migrations. In order to access this development branch of the code you only need to run one line on the command line of your cPanel server as root:

Code:
#  touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
This will allow the Devel branch script to be downloaded rather than the Public branch of the script. However, once you have finished the transfer, you should remove these touch files with the following command:

Code:
#  rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
The touch file /var/cpanel/transfers_devel directs the Transfer Tool to select the Devel branch
The touch file /var/cpanel/xferdebug give you extra lines of logging to help you diagnose any problem that you might have during the transfer but normally is not needed if using the Public branch, which is more stable.

This should help you until the Devel branch is included in the Public branch.
 

goldy_rocky

Member
Jul 16, 2007
6
0
51
Hi Richard,

I tried this method but still I am getting below mentioned errors

Code:
5.196.xx.xxx:2087/cpsess4053311706/scripts5/render_transfer_log?transfer_session_id=217160109109copya20150416102057BKdgP&log_file=item-TRANSFER_AccountRemoteRoot_gosories']Account “xxxxxxxx”: The remote execution of “pkgacct.” was not successful, or the requested account, “xxxxxxxx” was not found on the server: “xxx.xxx.xxx.xxx”.
Please help
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you open a support ticket using the link in my signature so want of our migration specialists can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.