The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Migration from Plesk 12

Discussion in 'Migrate to cPanel' started by RackServers, Aug 21, 2014.

  1. RackServers

    RackServers Registered
    PartnerNOC

    Joined:
    Jul 9, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Australia
    So we are trying to transfer from Plesk 12 and get the following error.

    Transfers of accounts from this system's version of Plesk(tm) are not supported. at /tmp/.perl-ppk-PCmHkR/scripts/main.pl line 161.

    I know its brand new etc.

    Just wondering when you guys are looking to support this. Like just a time frame ?
     
  2. cPRichardA

    cPRichardA Technical Sales Engineer
    Staff Member

    Joined:
    Oct 2, 2012
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    All of the transfers use our Public branch of pkgacct to do migrations. Plesk 12 has been included in the Devel branch of pkgacct and has worked on a number of live migrations. In order to access this development branch of the code you only need to run one line on the command line of your cPanel server as root:

    Code:
    #  touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
    
    This will allow the Devel branch script to be downloaded rather than the Public branch of the script. However, once you have finished the transfer, you should remove these touch files with the following command:

    Code:
    #  rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
    
    The touch file /var/cpanel/transfers_devel directs the Transfer Tool to select the Devel branch
    The touch file /var/cpanel/xferdebug give you extra lines of logging to help you diagnose any problem that you might have during the transfer but normally is not needed if using the Public branch, which is more stable.

    This should help you until the Devel branch is included in the Public branch.
     
  3. goldy_rocky

    goldy_rocky Member

    Joined:
    Jul 16, 2007
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Hi Richard,

    I tried this method but still I am getting below mentioned errors

    Code:
    5.196.xx.xxx:2087/cpsess4053311706/scripts5/render_transfer_log?transfer_session_id=217160109109copya20150416102057BKdgP&log_file=item-TRANSFER_AccountRemoteRoot_gosories']Account “xxxxxxxx”: The remote execution of “pkgacct.” was not successful, or the requested account, “xxxxxxxx” was not found on the server: “xxx.xxx.xxx.xxx”.
    
    Please help
     
    #3 goldy_rocky, Apr 16, 2015
    Last edited by a moderator: Apr 16, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    650
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so want of our migration specialists can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page