Migration from Plesk fail

rahnev

Well-Known Member
Jul 6, 2016
62
7
8
Bulgaria
cPanel Access Level
Root Administrator
I try to migrate some account from Parallels PPA 11.5 to cPanel 66. Running transfer tool shows the following errors:

Code:
Starting “TRANSFER” for “Account” “XXXXXXXX”.
Copy Destination: /var/home
Remote server type: “plesk”.
Initiating process to package the account over SSH (Secure Shell) connection …
Packaging the account with the command: /scripts/pkgacct.server.com p42402809 '' --split --compressed --mysql 5.6 --allow-multiple …
ERROR: Unknown option: compressed
ERROR: Unknown option: mysql
Fetching psa userid using v5 method
v5 PSA UID: 739

PSA UID: 739

pXa DNS is domain.com
logfile is: /home/cpmove-XXXXXXXX-1504182512.log
Done
Copying password...Done
readdir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2005.
closedir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2007.
Done
pXa Copying mailman lists and archives...Done
pXa Copying DNS zones...
 + alias.com
 + domain.com
Done
pXa Copying SSL certificates and keys...Done
pXa Grabbing mysql dbs...The database list contains:
Done
pXa Copying PostgreSQL databases...
Done
pXa Grabbing PostgreSQL privileges...Done
pXa Copying Horde databases......Done
pXa Copying statistics...Done
pXa Copying alias domains...
 + alias.com
Done
pXa Copying home directory...Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3245.
Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3246.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
Done
pXa Copying ProFTPd data...Done
pXa Copying subdomains...
Done
pXa Copying parked domains...
Done
pXa Copying addon domains...
Done
Creating cpuser file...Done
pXa Copying mail quota...Done
pXa Copying quota data...Done
pXa Creating archive...................................................................................
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tar process 24617 exited with status 13: File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.0/share/postgresql-9.0-libs.conf was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/apskeyhandler was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mail_kav8_restore was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/gl_dbcleaner was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mailsrv_entities_dump was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_ide_smart was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_icmp was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.1/share/postgresql-9.1-libs.conf was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/bin/staprun was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/bin/sudo was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/mc/cons.saver was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/utempter/utempter was not copied because it was unreadableable
File cpmove-XXXXXXXX/homedir/public_html/usr/share/dbus-1/services/org.selinux.Restorecond.service was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/classes was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/README.TXT was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/share/pop3d.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/bin/yum_install was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/tasks was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/logs was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/2016032918294112 was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/20160331174517257 was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/mail_traffic_pendings.dat was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/maillog.processed.7.gz was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-hWPbJ6 was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-q7TMVb was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/cache was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.idp.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/apspackages/deed5f2d-f2ce-44fc-b466-43ffae9c5652.zip was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/httpd_restart was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.sp.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/httpsd.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/selinux_policy_upgrade_trigger was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sessions was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/pci_compliance_resolver was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/send-error-report was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/logs was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem.sav was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem.sav was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/agent was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/serverconf was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/mysqldump.sh was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/crontabmng was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/sappmng was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/apache-config was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/php_handlers_control was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/spool was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/hooks/autoresponder was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/logs/sites was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/config was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/log was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_echo.py was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_client.py was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/ppa_ipaddress/reconfPostfix.py was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/dns_restart_interval was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/check_service_node was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/services_on_node was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/var/cores was not copied because it was unreadable
File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/etc/keys was not copied because it was unreadable
    Filesys::POSIX::ReducedPrivileges::Directory::__ANON__() called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 81
    eval {...} called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 72
    Try::Tiny::try('CODE(0xc5f5410)', 'Try::Tiny::Catch=REF(0xc649348)') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/ReducedPrivileges/Directory.pm line 59
    Filesys::POSIX::ReducedPrivileges::Directory::_sync_member('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Real/Directory.pm line 86
    Filesys::POSIX::Real::Directory::get('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Find.pm line 166
    Filesys::POSIX::Userland::Find::find('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'CODE(0x328e2c0)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Tar.pm line 264
    Filesys::POSIX::Userland::Tar::tar('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'Filesys::POSIX::IO::Handle=REF(0x2a8d1a8)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 155
    Cpanel::Pkgacct::Archive::write_tar_to_handle('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 180
    Cpanel::Pkgacct::Archive::__ANON__('GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/IO/Tarball.pm line 92
    Cpanel::IO::Tarball::new('Cpanel::IO::Tarball', 'tar_writer', 'CODE(0x3425ed8)', 'logger', 'Cpanel::Pkgacct::Logger=HASH(0x341ca18)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive/Writer.pm line 108
    Cpanel::Pkgacct::Archive::Writer::write_single_tarball('Cpanel::Pkgacct::Archive::Writer=HASH(0x346d9d0)', '/home/cpmove-XXXXXXXX.tar.gz') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 192
    Cpanel::Pkgacct::Archive::write_to_disk('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'split', 0, 'dest', '/home/cpmove-XXXXXXXX.tar.gz', 'timer', 'Cpanel::Event::Timer=HASH(0x3425ea8)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 365
    Script::Pkgacct::pXa::create_cpmove_archive('Script::Pkgacct::pXa=HASH(0x2527f70)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 257
    Script::Pkgacct::pXa::script() called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 49

Why it needs to copy other files than docroot, for example plesk specific files?
* "was not copied because it was unreadable" are more than these in log file. I just deleted most of them from output.

Do I need some specific actions to be done?
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hi @rahnev,

My initial thought is that this could relate to symbolic links existing under the account on the Plesk server. Could you open a support ticket using the link in my signature so we can take a closer look? We have a dedicated team of Migration Specialists available to help investigate these types of issues.

Thank you.