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Migration from Plesk fail

Discussion in 'Migrate to cPanel' started by rahnev, Aug 31, 2017.

  1. rahnev

    rahnev Active Member

    Joined:
    Jul 6, 2016
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    Location:
    Bulgaria
    cPanel Access Level:
    Root Administrator
    I try to migrate some account from Parallels PPA 11.5 to cPanel 66. Running transfer tool shows the following errors:

    Code:
    Starting “TRANSFER” for “Account” “XXXXXXXX”.
    Copy Destination: /var/home
    Remote server type: “plesk”.
    Initiating process to package the account over SSH (Secure Shell) connection …
    Packaging the account with the command: /scripts/pkgacct.server.com p42402809 '' --split --compressed --mysql 5.6 --allow-multiple …
    ERROR: Unknown option: compressed
    ERROR: Unknown option: mysql
    Fetching psa userid using v5 method
    v5 PSA UID: 739
    
    PSA UID: 739
    
    pXa DNS is domain.com
    logfile is: /home/cpmove-XXXXXXXX-1504182512.log
    Done
    Copying password...Done
    readdir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2005.
    closedir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2007.
    Done
    pXa Copying mailman lists and archives...Done
    pXa Copying DNS zones...
     + alias.com
     + domain.com
    Done
    pXa Copying SSL certificates and keys...Done
    pXa Grabbing mysql dbs...The database list contains:
    Done
    pXa Copying PostgreSQL databases...
    Done
    pXa Grabbing PostgreSQL privileges...Done
    pXa Copying Horde databases......Done
    pXa Copying statistics...Done
    pXa Copying alias domains...
     + alias.com
    Done
    pXa Copying home directory...Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3245.
    Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3246.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287.
    Done
    pXa Copying ProFTPd data...Done
    pXa Copying subdomains...
    Done
    pXa Copying parked domains...
    Done
    pXa Copying addon domains...
    Done
    Creating cpuser file...Done
    pXa Copying mail quota...Done
    pXa Copying quota data...Done
    pXa Creating archive...................................................................................
    ................................................................................
    ................................................................................
    ................................................................................
    ................................................................................
    tar process 24617 exited with status 13: File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.0/share/postgresql-9.0-libs.conf was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/apskeyhandler was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mail_kav8_restore was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/gl_dbcleaner was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mailsrv_entities_dump was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_ide_smart was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_icmp was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.1/share/postgresql-9.1-libs.conf was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/bin/staprun was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/bin/sudo was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/mc/cons.saver was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/utempter/utempter was not copied because it was unreadableable
    File cpmove-XXXXXXXX/homedir/public_html/usr/share/dbus-1/services/org.selinux.Restorecond.service was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/classes was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/README.TXT was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/share/pop3d.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/bin/yum_install was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/tasks was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/logs was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/2016032918294112 was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/20160331174517257 was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/mail_traffic_pendings.dat was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/maillog.processed.7.gz was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-hWPbJ6 was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-q7TMVb was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/cache was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.idp.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/apspackages/deed5f2d-f2ce-44fc-b466-43ffae9c5652.zip was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/httpd_restart was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.sp.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/httpsd.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/selinux_policy_upgrade_trigger was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sessions was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/pci_compliance_resolver was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/send-error-report was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/logs was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem.sav was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem.sav was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/agent was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/serverconf was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/mysqldump.sh was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/crontabmng was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/sappmng was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/apache-config was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/php_handlers_control was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/spool was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/hooks/autoresponder was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/logs/sites was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/config was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/log was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_echo.py was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_client.py was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/ppa_ipaddress/reconfPostfix.py was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/dns_restart_interval was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/check_service_node was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/services_on_node was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/var/cores was not copied because it was unreadable
    File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/etc/keys was not copied because it was unreadable
        Filesys::POSIX::ReducedPrivileges::Directory::__ANON__() called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 81
        eval {...} called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 72
        Try::Tiny::try('CODE(0xc5f5410)', 'Try::Tiny::Catch=REF(0xc649348)') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/ReducedPrivileges/Directory.pm line 59
        Filesys::POSIX::ReducedPrivileges::Directory::_sync_member('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Real/Directory.pm line 86
        Filesys::POSIX::Real::Directory::get('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Find.pm line 166
        Filesys::POSIX::Userland::Find::find('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'CODE(0x328e2c0)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Tar.pm line 264
        Filesys::POSIX::Userland::Tar::tar('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'Filesys::POSIX::IO::Handle=REF(0x2a8d1a8)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 155
        Cpanel::Pkgacct::Archive::write_tar_to_handle('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 180
        Cpanel::Pkgacct::Archive::__ANON__('GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/IO/Tarball.pm line 92
        Cpanel::IO::Tarball::new('Cpanel::IO::Tarball', 'tar_writer', 'CODE(0x3425ed8)', 'logger', 'Cpanel::Pkgacct::Logger=HASH(0x341ca18)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive/Writer.pm line 108
        Cpanel::Pkgacct::Archive::Writer::write_single_tarball('Cpanel::Pkgacct::Archive::Writer=HASH(0x346d9d0)', '/home/cpmove-XXXXXXXX.tar.gz') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 192
        Cpanel::Pkgacct::Archive::write_to_disk('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'split', 0, 'dest', '/home/cpmove-XXXXXXXX.tar.gz', 'timer', 'Cpanel::Event::Timer=HASH(0x3425ea8)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 365
        Script::Pkgacct::pXa::create_cpmove_archive('Script::Pkgacct::pXa=HASH(0x2527f70)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 257
        Script::Pkgacct::pXa::script() called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 49
    

    Why it needs to copy other files than docroot, for example plesk specific files?
    * "was not copied because it was unreadable" are more than these in log file. I just deleted most of them from output.

    Do I need some specific actions to be done?
     
    #1 rahnev, Aug 31, 2017
    Last edited: Sep 1, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
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    Hi @rahnev,

    My initial thought is that this could relate to symbolic links existing under the account on the Plesk server. Could you open a support ticket using the link in my signature so we can take a closer look? We have a dedicated team of Migration Specialists available to help investigate these types of issues.

    Thank you.
     
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