Migration problems from Plesk

musti19

Well-Known Member
Jan 20, 2013
111
1
18
cPanel Access Level
Root Administrator
Hello,
i testing to migrate Accounts from Plesk 11 to cPanel (latest)

But i found this error/mistakes:

1.
Cpanel creates a subdomain: httpdocs.*porteddomain.com*
with document root: /public_html/*www.porteddomain.com*

why needed?plesk uses httpdocs as document-root directory (in cpanel is this public_html !)
and the migrationtool duplicates the content of user in this new created folders:
/public_html/*www.porteddomain.com*
and
in root of ftp: "httpdocs"

2. cPanel imports the maindomain with www as Addon-Domain ?

3. cPanel dont import Subdomains (not avaible in Sub-, Addon-, parked domains and redirects)

4. In user Account, this error are listed:
PHP:
Magic number checking on storable file failed at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 414, at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
	Carp::croak('Magic number checking on storable file failed at /usr/lib/perl5/...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 38
	Storable::__ANON__('Magic number checking on storable file failed at /usr/lib/perl5/...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 415
	Storable::fd_retrieve('GLOB(0x4306920)', 0) called at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
	Cpanel::SafeStorable::fd_retrieve('GLOB(0x4306920)') called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120
	eval {...} called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120

5. Must i pay for Cpanel Support-Requests?
Because i ordered my license over known reseller, they told me,
that i must pay for future support-tickets, if i contact cPanel directly .?

thank you
 

cPanelNick

Administrator
Staff member
Mar 9, 2015
3,488
35
158
cPanel Access Level
DataCenter Provider
Hello,
i testing to migrate Accounts from Plesk 11 to cPanel (latest)

But i found this error/mistakes:

1.
Cpanel creates a subdomain: httpdocs.*porteddomain.com*
with document root: /public_html/*www.porteddomain.com*

why needed?plesk uses httpdocs as document-root directory (in cpanel is this public_html !)
and the migrationtool duplicates the content of user in this new created folders:
/public_html/*www.porteddomain.com*
and
in root of ftp: "httpdocs"

2. cPanel imports the maindomain with www as Addon-Domain ?

3. cPanel dont import Subdomains (not avaible in Sub-, Addon-, parked domains and redirects)

4. In user Account, this error are listed:
PHP:
Magic number checking on storable file failed at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 414, at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
	Carp::croak('Magic number checking on storable file failed at /usr/lib/perl5/...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 38
	Storable::__ANON__('Magic number checking on storable file failed at /usr/lib/perl5/...') called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 415
	Storable::fd_retrieve('GLOB(0x4306920)', 0) called at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
	Cpanel::SafeStorable::fd_retrieve('GLOB(0x4306920)') called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120
	eval {...} called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120
5. Must i pay for Cpanel Support-Requests?
Because i ordered my license over known reseller, they told me,
that i must pay for future support-tickets, if i contact cPanel directly .?

thank you
Thats not correct, please open a report with [email protected] You can submit a ticket using the link in my signature.

Thank you.
 

JeffP.

Well-Known Member
Sep 28, 2010
164
15
68
Hi cuanto,

It does not cost anything to contact cPanel directly.

If we can be of further assistance, just let us know please.

Thanks!
 

musti19

Well-Known Member
Jan 20, 2013
111
1
18
cPanel Access Level
Root Administrator
My provider was LicensePal, who wants charges for support-tickets that you opened directly in cPanel.
The provider can see your opened tickets, so they count your tickets..