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Migration problems from Plesk

Discussion in 'Migrate to cPanel' started by musti19, Mar 17, 2013.

  1. musti19

    musti19 Well-Known Member

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    Hello,
    i testing to migrate Accounts from Plesk 11 to cPanel (latest)

    But i found this error/mistakes:

    1.
    Cpanel creates a subdomain: httpdocs.*porteddomain.com*
    with document root: /public_html/*www.porteddomain.com*

    why needed?plesk uses httpdocs as document-root directory (in cpanel is this public_html !)
    and the migrationtool duplicates the content of user in this new created folders:
    /public_html/*www.porteddomain.com*
    and
    in root of ftp: "httpdocs"

    2. cPanel imports the maindomain with www as Addon-Domain ?

    3. cPanel dont import Subdomains (not avaible in Sub-, Addon-, parked domains and redirects)

    4. In user Account, this error are listed:
    PHP:
    Magic number checking on storable file failed at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 414at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
        Carp
    ::croak('Magic number checking on storable file failed at /usr/lib/perl5/...'called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 38
        Storable
    ::__ANON__('Magic number checking on storable file failed at /usr/lib/perl5/...'called at /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 415
        Storable
    ::fd_retrieve('GLOB(0x4306920)'0called at /usr/local/cpanel/Cpanel/SafeStorable.pm line 69
        Cpanel
    ::SafeStorable::fd_retrieve('GLOB(0x4306920)'called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120
        
    eval {...} called at /usr/local/cpanel/Cpanel/CachedDataStore.pm line 120

    5. Must i pay for Cpanel Support-Requests?
    Because i ordered my license over known reseller, they told me,
    that i must pay for future support-tickets, if i contact cPanel directly .?

    thank you
     
  2. cPanelNick

    cPanelNick Administrator
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    Thats not correct, please open a report with cs@cpanel.net You can submit a ticket using the link in my signature.

    Thank you.
     
  3. cuanto

    cuanto Registered

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    Do i have to pay if if i contact cPanel directly?
     
  4. JeffP.

    JeffP. Well-Known Member

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    Hi cuanto,

    It does not cost anything to contact cPanel directly.

    If we can be of further assistance, just let us know please.

    Thanks!
     
  5. musti19

    musti19 Well-Known Member

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    My provider was LicensePal, who wants charges for support-tickets that you opened directly in cPanel.
    The provider can see your opened tickets, so they count your tickets..
     
  6. cPanelNick

    cPanelNick Administrator
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    Please report this to cs@cpanel.net

    Thank you.
     
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