Miscofiguration of /etc/passwd

Neobugu

Registered
Feb 18, 2021
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Tampico
cPanel Access Level
Root Administrator
Hello, I am new here.

My issue starts trying to modify user permission to be root group, I tried modifying that user but seems as the new expertise in here I crashed my account...

Context: I have my WHM with godaddy and created a cpanel which was working ok.

How crash? I cant enter to user1 cpanel via credentials, it accepts em but throws me back to login, ftp throws me wrong credentials, email via outlook throws me wrong credentials.

In opposite side, user2 cpanel (another site) loads fine and perfectly.

Is there any solution for me?
I wrote it too general?

Thanks in advance...
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,028
313
cPanel Access Level
Root Administrator
Hey there! Do you happen to have a backup of the /etc/passwd file you could restore from? /etc/passwd is included the "files" section of the cPanel backup as a zipped file, so if you have backups running and you have selected the "system files" option in the backup configuration, you should have a version of that file you can restore from.