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Missing accounts inWHM

Discussion in 'General Discussion' started by StarWebHosting, Jun 30, 2014.

  1. StarWebHosting

    Jan 10, 2013
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    Reseller Owner

    One of my servers was shut down by the data centre due to a vulnerability with the firmware.

    I setup an new server and restored the following using R1Soft :


    and the following files in /etc

    secondarymx domainalias valiases vfilters exim* proftpd* pure-ftpd* passwd* group* *domain* *named* wwwacct.conf cpupdate.conf quota.conf shadow* *rndc* ips* ipaddrpool* ssl

    Some of the accounts are visible in WHM account list but some are not.

    The accounts that are not listed in WHM account list do have /home and MySQL data bases present.

    My question - is there a way to add these accounts to the account list or is this not possible?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    The method you used to restore your server is not supported. Do you have cPanel backups of your account generated that can be restored on the new server? Account backup archives contain all data necessary to restore the accounts on a new server.

    Thank you.
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