Missing cPanel-Signed SSL Certs for subdomains

jimhermann

Well-Known Member
Jan 20, 2008
65
2
58
cPanel Folks,

Why are there Missing cPanel-Signed SSL Certs for some subdomains and how do I fix it?

Many sites have cPanel-Signed SSL Certs for all subdomains.

Some sites have cPanel-Signed SSL Certs for subdomains but not the main domain or www subdomain.

I have Auto-SSL turned ON by default and all users are set to Reset to Default.

I executed Check Auto-SSL for individual users and for ALL users. No change.

I migrated this server from an old server with a previous version of cpanel. Maybe that's the root cause.

Thanks,

Jim
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Do you notice any errors reported for the affected accounts under the "Logs" tab in "WHM >> Manage AutoSSL"?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look to see why domain validation is failing?

Thank you.