Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Missing cPanel-Signed SSL Certs for subdomains

Discussion in 'Security' started by jimhermann, Nov 29, 2017.

Tags:
  1. jimhermann

    jimhermann Well-Known Member

    Joined:
    Jan 20, 2008
    Messages:
    65
    Likes Received:
    2
    Trophy Points:
    58
    cPanel Folks,

    Why are there Missing cPanel-Signed SSL Certs for some subdomains and how do I fix it?

    Many sites have cPanel-Signed SSL Certs for all subdomains.

    Some sites have cPanel-Signed SSL Certs for subdomains but not the main domain or www subdomain.

    I have Auto-SSL turned ON by default and all users are set to Reset to Default.

    I executed Check Auto-SSL for individual users and for ALL users. No change.

    I migrated this server from an old server with a previous version of cpanel. Maybe that's the root cause.

    Thanks,

    Jim
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Do you notice any errors reported for the affected accounts under the "Logs" tab in "WHM >> Manage AutoSSL"?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jimhermann

    jimhermann Well-Known Member

    Joined:
    Jan 20, 2008
    Messages:
    65
    Likes Received:
    2
    Trophy Points:
    58
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look to see why domain validation is failing?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice