Missing Email Accounts after Transfer an Account from old server to a new one

pichon0512

Registered
Sep 22, 2013
1
0
1
cPanel Access Level
Root Administrator
Hi!
I'm transfering accounts from one server to another one, but when the transfer is complete all the files and the main site is running fine, just the email accounts are not, I have 0 email accounts.

One of the transferred account is like 60 MB and I think the problem is not for the size of the backup file or something, also I tried to restore a backup file uploading the file to the server and again, the email accounts are not restored.

Old Server Cpanel version is 11.36.2
New Server is 11.39.0
 

privard

Member
Aug 10, 2013
6
0
1
cPanel Access Level
Root Administrator
Hi!
I'm transfering accounts from one server to another one, but when the transfer is complete all the files and the main site is running fine, just the email accounts are not, I have 0 email accounts.

One of the transferred account is like 60 MB and I think the problem is not for the size of the backup file or something, also I tried to restore a backup file uploading the file to the server and again, the email accounts are not restored.

Old Server Cpanel version is 11.36.2
New Server is 11.39.0
Happened to me as well. All the mail folders transferred successfully though, so it was only a matter of re-creating the email addresses in cPanel and they were linked to the folders.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Please ensure you are using the latest version of cPanel available on your build tier. You listed 11.39.0 when 11.39.0.15 is the latest version available. Also, note that you should only use the "Edge" build tier on non-production machines.

Thank you.
 

Mimosa

Registered
Nov 21, 2013
1
0
1
cPanel Access Level
Website Owner
What email server are you using? When I use AA Mail Server to transfer accounts, although it will failed sometimes, but after I tried it again or serveral times, it would be successful.