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SOLVED Missing email accounts after upgrade to cPanel 64 when using x3?

Discussion in 'E-mail Discussions' started by Babene7, Apr 13, 2017.

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  1. Babene7

    Babene7 Registered

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    Hello,

    Last night two servers were automatically upgraded to cPanel 64, and now we have noticed that the email accounts of some domains are missing on both servers.

    The files and folders are still there, but the email accounts don't show up in the cPanel interface.

    Is anyone else experiencing this?

    I've already opened a support ticket, but wanted to know if someone knows a fix for this issue.

    I've already looked into a few threads but haven't found a solution yet:

    Email accounts disappeared from cPanel.
    email accounts disappeared
    Email Accounts Missing !!!
    Emails are missing

    Thanks.-
     
    #1 Babene7, Apr 13, 2017
  2. WiseWarrior

    WiseWarrior Registered

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    Hello,

    Had the same problem. Change the theme to the new default (paper_latern) should fix it. Ensure that under ~user/.cpanel/email_accounts.json that the missing accounts are still in there and accounts data are in ~user/mail. If not, you may need to do a restore

    Best Regards,

    Ben
     
    #2 WiseWarrior, Apr 13, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    #3 cPanelMichael, Apr 13, 2017
  4. Babene7

    Babene7 Registered

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    Yes, that was the problem. Fixed it with:

    /scripts/pl_update_users --verbose

    Thanks, close the thread if you want please.
     
    #4 Babene7, Apr 13, 2017
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  5. DavidD

    DavidD Registered

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    So glad I saw this thread. Changed from x3 to paper lantern and we are good.
    but that moment when your eyes get really big because you notice there are no email accounts in the usual place on your cpanel aaaaaaaaahhhh, oh whew
     
    #5 DavidD, Apr 18, 2017
  6. globcom

    globcom Active Member

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    Hello,

    Same trouble. I can not see the list of mail accounts after last upgrade. X3 or Paper Lantern => no email accounts.

    Code:
     cat /usr/local/cpanel/version
11.64.0.15
    Can you help me ?

    [EDIT]

    I force the update and all seem ok.

    Thx
    Eric
     
    #6 globcom, Apr 21, 2017
    Last edited: Apr 21, 2017
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  7. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
    #7 cPanelMichael, Apr 21, 2017
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