Hello
Yesterday i had a report of one of my customers saying that their Email accounts where gone, well i went to check this and to my surprise everything was gone but if i go to /home/username/mail all the information was there. So here is what i have done (looking some old posts on this forum):
- Switched from X3 to paper_lantern (old customer) theme, no luck.
- Checked on configserver mail manage in WHM, email accounts are present there, if i try to recreate the accounts it wont let me since the account exists.
- tried upcp --force, nothing.
- restarted cpanel services, nothing
- looking at email_accounts.yaml under the .cpanel folder i can see the information but if i go to email_accounts.json i dont see all email accounts listed there. Any way to recreate this file? I believe thats the problem.
This is the second case since yesterday, my first case all i did was a recover from a backup, but i dont want / can do this with every customer that reports this problem.
My Cpanel version is 74.0.6
Regards.
Yesterday i had a report of one of my customers saying that their Email accounts where gone, well i went to check this and to my surprise everything was gone but if i go to /home/username/mail all the information was there. So here is what i have done (looking some old posts on this forum):
- Switched from X3 to paper_lantern (old customer) theme, no luck.
- Checked on configserver mail manage in WHM, email accounts are present there, if i try to recreate the accounts it wont let me since the account exists.
- tried upcp --force, nothing.
- restarted cpanel services, nothing
- looking at email_accounts.yaml under the .cpanel folder i can see the information but if i go to email_accounts.json i dont see all email accounts listed there. Any way to recreate this file? I believe thats the problem.
This is the second case since yesterday, my first case all i did was a recover from a backup, but i dont want / can do this with every customer that reports this problem.
My Cpanel version is 74.0.6
Regards.