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Missing email issue

Discussion in 'E-mail Discussion' started by KAS9090, Dec 5, 2017.

  1. KAS9090

    KAS9090 Registered

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    Hi Everyone,
    I am a website owner, we manufacture products and sell to wholesalers through email correspondence. I recently got my website built by someone, he provided hosting and domain name. I just got c-panel and webmail password. But now from sometime I realize that my correspondence is leaking to some other party. The mails of customers are missing from inbox. Is it somehow related to person who built the website for me? How can I check my email logs or how can I see if there are some emails coming to my domain but I cant see them? Please help its urgent. I am not good at this so please explain me like you explain to a fifth grade
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The issue you described often occurs when someone sets up an email account using POP3 and downloads the messages without leaving a copy on the server. I recommend reaching out to your web hosting provider so they can review the email logs (only accessible as root) to see if anyone else is checking your email.

    Thank you.
     
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  3. KAS9090

    KAS9090 Registered

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    The problem is that I just met the person who arranged domain and hosting and made website for me, He is the person who I feel doing this with me. I can not explain my concern to him at the moment. Do not know where my website is hosted. I can not see incoming email logs due to permission, whereas I can see outgoing logs.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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