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missing email

Discussion in 'E-mail Discussions' started by wafaa, Mar 7, 2016.

  1. wafaa

    wafaa Well-Known Member

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    Hello;

    I noticed that emails are missing from my account
    plz help me to find who removed them :(
     
    #1 wafaa, Mar 7, 2016
    Last edited by a moderator: Mar 8, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is it possible the emails were downloaded via a POP3 email client, and thus are no longer stored on the server and visible via webmail? Have you reported this to your web hosting provider?

    Thank you.
     
  3. wafaa

    wafaa Well-Known Member

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    I use IMAP
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Do you have root access to this system? If not, have you reported the issue to your web hosting provider so they can take a closer look to determine why the emails were deleted, and restore them from a backup archive if possible?

    Thank you.
     
  5. wafaa

    wafaa Well-Known Member

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    yes i have a root access
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know if you have backups enabled, or any backup archives available, for the account in question?

    Thank you.
     
  7. wafaa

    wafaa Well-Known Member

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    I lost the backup
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    It's not possible to restore emails that have been deleted if you do not have any backup archives. You can review /usr/local/cpanel/logs/access_log or /var/log/maillog to see if any entries relate to the removal of those emails. In most cases, it's a matter of someone setting up the email account with POP3, and downloading all of the messages from the server.

    Thank you.
     
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