Missing emails after maildir to mdbox conversion

[webmonkiee]

Hello.

I converted a domain from maildir to mdbox via the WHM Mailbox Conversion utility. Everything seemed to go smoothly, but now I have users saying that they are missing older emails—basically anything prior to the conversion.

I opted to "Keep old mailbox files" and also took a snapshot of the server before the conversion.

Two questions...

1. Any idea why the older emails are not showing up after the conversion
2. Is there a way to restore the "old mailbox files"

I am running WHM 62.0 build 17. Any other details needed?

Thank you for any and all help!
Jon

 

[cPanelMichael]

Hello Jon,

Could you open a support ticket using the link in my signature so we can take a closer look to see why the emails were not converted? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[webmonkiee]

Thank you cPanelMichael! The ticket number is #8355457

 

[cPanelMichael]

Hello,

To update, it looks like this occurred due to the system reaching it's disk space limit during the conversion attempt. Browsing to "WHM >> Mailbox Conversion" and converting the account back to the Maildir format, then converting it again to mdbox should address the issue (once the disk space usage issue is cleared up).

Thank you.