Missing eximup in /scripts folder

[fuzioneer]

Looks like something went screwy with the overnight update to cPanel and we had quite a few issues this morning,

last one is we cannot send email to anyone outside our domain as we get bounce email error of "check_mail_permissions failed to complete or set a status"

done a few things but I wanted to reset / reinstall exim but all threads on here say to run /scripts/eximup --force but that file is missing on our server ???

 

[JacobPerkins]

Hi,

This script has been gone since cPanel v11.42, around late 2013. These packages are controlled by RPMs now. '/scripts/mailperm' can fix permissions on any directories and files that may have incorrect permissions.

I hope this helps!

 

[fuzioneer]

thx Jacob

ran that and got errors like the following:-

Skipping multiply-linked filesystem node /home/admin/etc/internet.com/quota! at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 289.
Can't locate object method "error_name" via package "Failed to init Cpanel::ExceptionMessage::Raw: Can't locate Cpanel/ExceptionMessage/Raw.pm: /root/perl5/lib/perl5/x86_64-linux-64int/Cpanel/ExceptionMessage/Raw.pm: Permission denied at (eval 23) line 1.
" (perhaps you forgot to load "Failed to init Cpanel::ExceptionMessage::Raw: Can't locate Cpanel/ExceptionMessage/Raw.pm: /root/perl5/lib/perl5/x86_64-linux-64int/Cpanel/ExceptionMessage/Raw.pm: Permission denied at (eval 23) line 1.
"?) at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 257.

 

[JacobPerkins]

HI,

I'd recommend throwing in a support ticket on this. There seems to be some permissions issues deeper in this file system than it appears.

 

[fuzioneer]

ok have opened a ticket 7536605

 

[bloatedstoat]

ok have opened a ticket 7536605

Hello, we're also seeing this issue with 5 individual accounts, snippet below, the errors appeared after running "Repair Mailbox Permissions".

Skipping multiply-linked filesystem node /home/user/etc/userdomain.com/quota! at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 289.
Skipping multiply-linked filesystem node /home/user/etc/userdomain.com/shadow! at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 289.
Skipping multiply-linked filesystem node /home/user/etc/userdomain.com/passwd! at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 289.

It's also worth noting that none of the accounts actually have any mailboxes, they're websites only.

Was there an outcome for the quoted ticket?

Thanks.

 

[Ameya Barwe]

@bloatedstoat

I did face the same issue today and found mailboxes are not present on the server for that cPanel users.

I simply removed passwd, quota and shadow file from this path :- /home/user/etc/domain/ path and ran permission fixer.

Let me know how it goes for you.

 

[bloatedstoat]

I did face the same issue today and found mailboxes are not present on the server for that cPanel users.

I simply removed passwd, quota and shadow file from this path :- /home/user/etc/domain/ path and ran permission fixer.

Let me know how it goes for you.

Yep, that sorted it. Thank you!

 

[cPanelMichael]

ok have opened a ticket 7536605

Hello,

To update, it looks like the error messages when attempting to correct the mail permissions on this system were the result of custom Perl5 libraries configured in the /root/.bashrc file.

Thank you.