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Missing Icons

Discussion in 'General Discussion' started by DonC17703, Jan 1, 2008.

  1. DonC17703

    DonC17703 Member

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    For a while now when my customers are accessing my password protected directories all the directory icons on the left side of the screen are missing. Does anyone have a fix for this. See attached image.

    I tried to find a way to submit a support ticket to cPanel, but this does not seem possible unless one has some special beta licence.

    Any help would be appreciated.

    Don
     

    Attached Files:

  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You can only submit a ticket for the Microsoft Windows product if you have a beta license. Chances are that you are running the Linux/FreeBSD product. In that case, you can submit a ticket at:

    http://tickets.cpanel.net/submit

    Just be sure to select the option for cPanel/WHM not cPanel Server Suite for Windows.
     
  3. DonC17703

    DonC17703 Member

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    Still need help

    Sorry, but I can't figure out all the things your support page asks me to provide. I don't know how to run the SSH to get the IP address and support access number. I really don't want to start clicking on a bunch of keys that I don't understand and make a mess of my web site.

    I don't understand why it has to be so hard to contact support.
     
  4. DonC17703

    DonC17703 Member

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    Update

    I don't know why I didn't think to do it sooner, but I contacted my web host support staff and they "have corrected a misconfiguration on the apache configuration to solve the issue."

    I thought that anyone else having this issue may need the solution.

    Don
     
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