Missing inbound emails from domain registar

[microvax]

Hello,
I have a problem with the some emails that appear in EXIM history logs but I can´t find them in the customers mailboxes
Is there a way to see where they may have gone?

The lines in EXIM log file look like this:

/var/log/exim_mainlog-20211003.gz:2021-10-01 11:31:15 1mWLRJ-007FkG-5L <= [email protected] H=xxxx [a.b.c.d]:35548 P=esmtp S=11789 id=[email protected] T="Punto.pe - Recordatorio de renovacion de dominio Nro. 2" for [email protected]

 

[quietFinn]

Could you show output of this:

exigrep " 1mWLRJ-007FkG-5L" /var/log/exim_mainlog

 

[cPanelAnthony]

Hello! Could you please get us the output that @quietFinn requested?

Thanks!

 

[microvax]

<redacted>

 

[cPRex]

@microvax - thanks for posting that, although everything looks normal there. I don't see anything from that specific log that would indicate a problem with the message.

Is it possible the customer downloaded or deleted the message already? You can see if there are connections made to the mailbox in the /var/log/maillog file.