Missing inbound emails from domain registar

microvax

Well-Known Member
Mar 4, 2021
50
4
8
Lima
cPanel Access Level
Root Administrator
Hello,
I have a problem with the some emails that appear in EXIM history logs but I can´t find them in the customers mailboxes
Is there a way to see where they may have gone?

The lines in EXIM log file look like this:

/var/log/exim_mainlog-20211003.gz:2021-10-01 11:31:15 1mWLRJ-007FkG-5L <= [email protected] H=xxxx [a.b.c.d]:35548 P=esmtp S=11789 id=[email protected] T="Punto.pe - Recordatorio de renovacion de dominio Nro. 2" for [email protected]
 

quietFinn

Well-Known Member
Feb 4, 2006
1,394
181
193
Finland
cPanel Access Level
Root Administrator
Could you show output of this:

Code:
exigrep " 1mWLRJ-007FkG-5L" /var/log/exim_mainlog
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,028
313
cPanel Access Level
Root Administrator
@microvax - thanks for posting that, although everything looks normal there. I don't see anything from that specific log that would indicate a problem with the message.

Is it possible the customer downloaded or deleted the message already? You can see if there are connections made to the mailbox in the /var/log/maillog file.