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Missing JS files updating from 11.30 to 11.32.2.24 (resolved 11.32.2.25)

Discussion in 'General Discussion' started by mahdy_sharifi, Apr 26, 2012.

  1. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    Hello :

    After Upgrade My server Cpanel Version to 11.32 , today customer face to Problem in Cpanel FileManager.
    No any file can see in file Manager .
    How can resolve this ?

    Thank you
     
  2. Jack Plissken

    Jack Plissken Member

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    Hello. I have many issues with 11.32.2(24)
    Not work File manager(I can not see directories), not work webmail accounts(I can not see email accounts in menu C_panel "Email accounts"), not work "Disk Space Usage"
    How to downgrade to 11.30 ?
     
    #2 Jack Plissken, Apr 26, 2012
    Last edited: Apr 26, 2012
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: File Manager Problem After Upgrade 11.32

    Have you tried forcing an update to see if that clears up the issue? If not, try that.
     
  4. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    Re: File Manager Problem After Upgrade 11.32

    Are you means here :
    Upgrade to Latest Version >> Force a reinstall even if the system is up to date ??
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: File Manager Problem After Upgrade 11.32

    Correct, forcing an upgrade can be helpful from time to time if you come across an issue of some sort to be sure you've got all the latest files and settings.
     
  6. elite

    elite Registered

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    Email accounts not listed after upgrade to 11.32.2

    Hi

    Just upgraded, but now no email accounts are listed in cpanel (although it does still report "ATTENTION: Using 9 out of 10 available Email Accounts")

    Any hints on how to get these back would be great

    Thanks
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Email accounts not listed after upgrade to 11.32.2

    Try forcing an update to see if that's helpful.

    WHM > cPanel > Upgrade to Latest Version, be sure to tick the box that says:
    "Force a reinstall even if the system is up to date."
     
  8. fmurga

    fmurga Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    I am really sorry to say this upgrade has caused us TONS of problems with our clients. This is the first time I believe cPanel has launched a crappy upgrade.
     
  9. NetMantis

    NetMantis BANNED

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    Re: File Manager Problem After Upgrade 11.32

    You can do a forced upgrade checking the box for it in WHM or from SSH, you can run the following:
    Code:
     # /scripts/upcp --force
    Sometimes Cpanel updates just get munched on a case by case basis ever now and then and just don't go as expected. Running a forced update will often fix those kind of problems.

    If a forced update doesn't fix a problem, then there may be an actual issue with the update itself but then more people would probably be reporting the same issue and Cpanel would have to release a fix.

    I haven't heard of any blank file manager issues lately so what Infopro is telling you to do will probably fix your problem.
     
  10. stacky

    stacky Registered

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    After the update from a previous STABLE version to this STABLE version alot of things stopped working.
    Unable to use the Mail Queue Manager, unable to press Update Now button from Update preferences, DNS zone edit doesn't work properly, if a domain name is selected from the list and after pressing the Edit button an error appears that it can't find Search.db

    Could not read from zonefile /var/named/Search.db at /usr/local/cpanel/Cpanel/NameServer/Local/cPanel.pm line 920

    All these happen on a server which was on the previous STABLE build and after the update these issues appeared.

    Any clues to what is causing this ?

    Thanks
     
  11. stacky

    stacky Registered

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    seems that running /usr/local/cpanel/scripts/upcp --force fixed the issues previously described
     
    #11 stacky, Apr 26, 2012
    Last edited: Apr 26, 2012
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    Good to hear, thanks for reporting back.
     
  13. Convergence

    Convergence Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    Where is this feature from within WHM?

    EDIT: Found it... (grrrr).
     
    #13 Convergence, Apr 26, 2012
    Last edited: Apr 26, 2012
  14. sneader

    sneader Well-Known Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    On all of our cPanel servers, it seems that all javascript features have stopped working (in cPanel and in WHM). Looking at the page with a dev tool, it says that /cPanel_magic_revison_0/yui-gen/utilities_container/utilities_container.js is missing. There are also many references to "YAHOO is not defined". Before I dig further, has anyone else seen this?

    - Scott
     
  15. sneader

    sneader Well-Known Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    WHM> cPanel > Upgrade to Latest Version > check box to 'force a reinstall' and then "click to upgrade"
     
  16. Convergence

    Convergence Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    FORCED UPDATE worked. Fixed all the problems and there were TONS, lol...
     
  17. cPanelNick

    cPanelNick Administrator
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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    That definitely seems like an update failure. A forced update would be the way to go for this.
     
  18. blackdtools

    blackdtools Registered

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    Re: File Manager Problem After Upgrade 11.32

    I had same problem today. No files listed in filemanager + My left menu in WHM was not collapsing / expanding too. Problem happened with all my computers, so I understood that it was not a problem at my side. I searched in forums and I saw this post.

    I forced the reinstall from WHM ... the installation progress bar displayed always 0% (as result of this bug) but it managed to install everything correctly after some waiting (I could see that it finished because I did a manual scroll of the installation log window until the log said it finished)

    Now filemanager works again, and I reloaded whm in a new explorer window and menus and everything are now collapsing/expanding fine too.

    Problem solved. Thank you!
     
  19. sneader

    sneader Well-Known Member

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    Re: cPanel Releases cPanel & WHM 11.32 to the RELEASE tier

    Nick, a forced update fixed the javascript issue on one box, so I'm doing them all, many thanks for the quick reply!

    - Scott
     
  20. gkgcpanel

    gkgcpanel Well-Known Member

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    Getting dozens of complaints from customers stating that their email accounts all disappeared from their cPanel/Email icon.

    Emails all still seem to be working (sending/receiving) they just are not showing up under Email Accounts.
    Unless you hit the link: If you need an interface that uses less JavaScript click here.

    Then they all show up. Customers also can not ADD new email accounts. Clicking the submit button on there does NOTHING.

    This is not good. I don't want to tell dozens if not hundreds of customers that the solution is to go to the version that has less Javascript.

    This is the STABLE release... Was this not tested before now???
     
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