missing reseller vhost

[dzamanakos]

Hi,
in my setup server.maindomain.com i have a reseller that uses the domain maindomain.com
when i type http://www.maindomain.com or http://maindomain.com i get redirected to webmail (i use webmail for non existing vhosts).
I 've checked the httpd.conf and there arent any virtual hosts with www as serveralias.
I 've setup ssl in this domain. the virtual host for ssl exists in httpd.conf and working. So i can browse with https://www.maindomain.com/mysite/index.php but not with http.

Is there something wrong with my config?

thank you in advance,

the /var/cpanel/userdata/user/maindomain.com file is :
---------------------------------------------------------------
---

customlog:
-
format: combined
target: /usr/local/apache/domlogs/maindomain.com
-
format: "\"%{%s}t %I .\\n%{%s}t %O .\""
target: /usr/local/apache/domlogs/maindomain.com-bytes_log
documentroot: /home/user/public_html
group: user
hascgi: 1
homedir: /home/user
ifmodulemodsuphpc:
group: nobody
ip: "xxx.xxx.xxx.xxx"
owner: root
phpopenbasedirprotect: 1
port: 80
scriptalias:
-
path: /home/user/public_html/cgi-bin
url: /cgi-bin/
serveradmin: [email protected]
serveralias: www.maindomain.com
servername: maindomain.com
ssl: 1
usecanonicalname: 'Off'
user: smalls
userdirprotect: ''

 

[vanessa]

The userdata config looks correct. Perhaps maybe the IP the domain resolves to isn't the same IP as in the config? Also, have you tried /scripts/rebuildhttpdconf and restart Apache, to make sure httpd.conf is up to date?

 

[cPanelMichael]

Hello

Yes, please run the following command and let us know if you notice any errors:

/scripts/rebuildhttpdconf

Also, check to make sure the domain name resolves to the correct IP address.

Thank you.

 

[dzamanakos]

Hi, thank you for your response,
I 've run /scripts/rebuildhttpdconf and i get :

info [rebuildhttpdconf] Missing IP for domain maindomain.com, using yyy.yyy.yyy.yyy
info [rebuildhttpdconf] Missing ServerName for domain maindomain.com, using maindomain.com
info [rebuildhttpdconf] Missing port for domain maindomain.com, using 80
info [rebuildhttpdconf] Missing user for domain maindomain.com, using nobody
info [rebuildhttpdconf] Missing owner for domain maindomain.com, force lookup to root
info [rebuildhttpdconf] Missing group for domain maindomain.com, using nobody
Built /usr/local/apache/conf/httpd.conf OK

Is there any extra file that i should check?

The ip of the reseller's site is xxx.xxx.xxx.xxx (dedicated to reseller, running ssl)
yyy.yyy.yyy.yyy is the shared ip that i have for the other sites.

ping maindomain.com returns the correct ip : xxx.xxx.xxx.xxx

In whm, list accounts the user has the correct ip xxx.xxx.xxx.xxx.

Should i have to check something else?
Thank you in advance,

 

[cPanelMichael]

I don't see anything that would lead to the problem you are experiencing. Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[dzamanakos]

Thank you for your help.
(if you please not post any ips or domain names)
Ticket id is 4802623

 

[cPanelMichael]

To update, it appears the issue was resolved by correcting some user files for "nobody" and the account username in /var/cpanel/userdata that had been incorrectly manually edited.

Thank you.