Missing Temporary Folder Error in WordPress

[Edwin Tjallings]

At my own virtual cPanel server running Centoa 7 there are only 2 accounts, one is a test site and the other is a wordpress site with lots of visitors.

A few times a week i need to restart php fpm because wordpress can not acces the tmp folder. In wordpress i get a error with file upload saying there is no temporary folder. But the tmp folder is present and not full. After restart of php fpm, everything is working fine again.

I need some help to find out what is the cause of this problem. Opening a ticket at the moment the problem happens is not realy a good option because at that moment we need to publish a news item and that cant wait for a long time.

 

[cPanelLauren]

Hi @Edwin Tjallings

Since your profile indicates that you're a Root Administrator, I'll assume that you have root access to the server. In that case can you please include any related information (for when the issues occur) from the following log files?

/etc/apache2/logs/error_log

/opt/cpanel/ea-phpXX/root/usr/var/log/php-fpm/error.log

(replace ea-phpXX with the ea-php version your site is running)

Thanks!

 

[Quintanilha]

Good night, I have the same problem I ran the command via root but I have the exit.

print: Screenshot

 

[cPRex]

Hey there, @Quintanilha

You would be able to just enter those file names, but you'd need to run a command to look at them or watch them in real-time. Using a text editor, like Vim or Nano, would let you edit the file, but I like this method instead:

tail -f /etc/apache2/logs/error_log

If you run that command and then reproduce the error in your browser the log will update in real-time while you watch the screen. You can then push ctrl + c to close the command when you are done watching. Can you try that and see if it helps?

 

[Quintanilha]

I executed the command informed

tail -f /etc/apache2/logs/error_log


but the command shows nothing related to the error mentioned above. I have more than 200 sites not working because of this error

 

[cPRex]

If you have sites offline it's always best to put in a ticket so we can check the machine and get this resolved quickly.

You may want to ensure your server is using CGI with mod_ruid2, or suPHP for the PHP handler, or else there can be issues with WordPress not being able to access directories properly.

 

[Quintanilha]

When I run this command via ssh "root"

/scripts/restartsrv_apache_php_fpm

it works temporarily, but after about 5 minutes it returns to the previously registered error.

 

[cPRex]

If you disable PHP-FPM does that allow things to work normally on the system, or are there still issues?

 

[jjdewit]

/scripts/restartsrv_apache_php_fpm

it works temporarily, but after about 5 minutes it returns to the previously registered error.

In my case it lasts for 2 weeks and then I have to run the command again. So I thought of running a cron job for. But instead I found something else in this threat from 2018. @cPanelMichael is speaking of PHP-FPM service for Apache but that is not in the current version I use: 96.0.11.
PHP-FPM-service voor cPanel-daemons is present in the current version of cPanel. Is this the same function with a new name? It is disables now and I wonder if that should be enabled to get rid of the missing temp folder in WordPress error.

 

[cPRex]

@jjdewit - there are two fpm services - the one for cPanel, and the one for Apache. The one for cPanel would not have any impact on your WordPress domains, as that is only used for cPanel internal processes.

 

[jjdewit]

Thank you, @cPRex. But what if the Apache one is not visible in WHM >> Service Manager? Has this moved to a different location?

 

[cPRex]

Yes - you'd want to check WHM >> MutliPHP Manager for the PHP-FPM settings for the webserver.