Missing utilities_container.js and problem in loading WHM interface

rasa

Well-Known Member
Feb 17, 2013
45
0
6
cPanel Access Level
Root Administrator
Hello it is the 3rd day that i have problem opening m,y server WHM interface

i tried using net tab of firebug
and i found out that there is a missing or .... JS file that prevent my WHM interface load

i just have leftside-menu and don't have any content in any section in WHM

here i the missing file path
/https://myhostname:2087/cPanel_magic_revision_1375219016/yui-gen/utilities_container/utilities_container.js

i have tried to force update CP twice and The WHM version is
Up to date (11.40.1.11)


what shall i do ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Could you let us know the specific output from /usr/local/cpanel/logs/error_log when WHM fails to load properly?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

rasa

Well-Known Member
Feb 17, 2013
45
0
6
cPanel Access Level
Root Administrator
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

hello and thanks
im sorry but im am not allowed to give root access to server as our network admin forced us
and the restriction is set for every one even cpanel support in our security guide line

is it possible for you to help me find out what is the problem and how to solve it in this forum with asking questions ?
im really sorry
but our supervisor is not reachable and i have to change some setting in server including cloudinux limitation
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Have you tried using an alternate browser to rule out any browser plugin issues? Have you tried from another computer or connection? The fact that there are no entries in the cPanel error log indicate that it's possibly a local issue with your computer.

Thank you.
 

rasa

Well-Known Member
Feb 17, 2013
45
0
6
cPanel Access Level
Root Administrator
Hello you where right
there was a Browser issue
but i was tried 3 different systems ( with firefox on all of them)
now i tried chrome and everything seems fine !

hope i could find out what caused this problem in Firefox

i will try Firefox safe mode
 
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