The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MK.pm (mkdir permissions)

Discussion in 'General Discussion' started by Spork Schivago, Jul 6, 2016.

  1. Spork Schivago

    Spork Schivago Well-Known Member

    Joined:
    Jan 21, 2016
    Messages:
    269
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    corning, ny
    cPanel Access Level:
    Website Owner
    Hello,

    My server went to upgrade cPanel from 11.56.0.24 to 11.56.0.25 last night or early this morning. There were some errors. I than ran /scripts/upcp --force and received the same errors again. I think there might be a bug with one of the scripts. I think there's something wrong with /usr/local/cpanel/Cpanel/SafeDir/MK.pm when at or around 170. It looks like the script checks to see if a directory exists and if it doesn't, it tries to create the directory. The directory appears to exist but the script seems to be trying to create the directory anyways. This is the error message I get:

    Code:
    [2016-07-06 08:28:13 -0400] warn [Cpanel::SafeDir::MK] mkdir /var/cpanel/userhomes/cpanel/.cpanel/caches/dynamicui failed: Permission denied at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 177.
            Cpanel::SafeDir::MK::safemkdir("/var/cpanel/userhomes/cpanel/.cpanel/caches/dynamicui", 448) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 304
            Cpanel::DynamicUI::Loader::_get_dynamicui_cache_file_path_for_user("user_homedir", "/var/cpanel/userhomes/cpanel", "theme", "x3", "user_locale", "en", "brandingpkg", "") called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 141
            Cpanel::DynamicUI::Loader::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x3230ba0), Try::Tiny::Catch=REF(0x321bd48)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 156
            Cpanel::DynamicUI::Loader::load_all_dynamicui_confs("theme", "x3", "ownerhomedir", "/var/cpanel/userhomes/cpanel", "brandingpkg", "", "user", "cpanel", "homedir", ...) called at /usr/local/cpanel/Cpanel/ModReg.pm line 212
            Cpanel::ModReg::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds.pm line 242
            Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 126
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 48
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x31f9740), Try::Tiny::Catch=REF(0x327cc00)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 53
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            Cpanel::ForkAsync::do_in_child(CODE(0x32936c8)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 60
            Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x31f9638)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 129
            Cpanel::ForkSync::do_in_child(CODE(0x327ccf0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 245
            Cpanel::AccessIds::do_as_user_group("cpanel", undef, CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 132
            Cpanel::AccessIds::do_as_user("cpanel", CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/ModReg.pm line 228
            Cpanel::ModReg::rebuildsprites("x3", "method=scale_60percent,format=png,imgtype=icon,subtype=img|fo"..., 0, 0, 1, 0, 0) called at /usr/local/cpanel/bin/rebuild_sprites line 173
            bin::rebuild_sprites::rebuild(bin::rebuild_sprites=HASH(0x180bdc8)) called at /usr/local/cpanel/bin/rebuild_sprites line 47
            bin::rebuild_sprites::run() called at /usr/local/cpanel/bin/rebuild_sprites line 25
    [2016-07-06 08:28:13 -0400] warn [rebuild_sprites] Cpanel::Exception::IO::DirectoryCreateError/(XID 8fx3k8) The system failed to create the directory “/var/cpanel/userhomes/cpanel/.cpanel/caches/dynamicui” because of an error:
     at /usr/local/cpanel/Cpanel/Exception.pm line 220.
            Cpanel::Exception::new("Cpanel::Exception::IO::DirectoryCreateError", HASH(0x324ee00)) called at /usr/local/cpanel/Cpanel/Exception.pm line 73
            Cpanel::Exception::create("IO::DirectoryCreateError", HASH(0x324ee00)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 304
            Cpanel::DynamicUI::Loader::_get_dynamicui_cache_file_path_for_user("user_homedir", "/var/cpanel/userhomes/cpanel", "theme", "x3", "user_locale", "en", "brandingpkg", "") called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 141
            Cpanel::DynamicUI::Loader::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x3230ba0), Try::Tiny::Catch=REF(0x321bd48)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 156
            Cpanel::DynamicUI::Loader::load_all_dynamicui_confs("theme", "x3", "ownerhomedir", "/var/cpanel/userhomes/cpanel", "brandingpkg", "", "user", "cpanel", "homedir", ...) called at /usr/local/cpanel/Cpanel/ModReg.pm line 212
            Cpanel::ModReg::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds.pm line 242
            Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 126
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 48
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x31f9740), Try::Tiny::Catch=REF(0x327cc00)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 53
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            Cpanel::ForkAsync::do_in_child(CODE(0x32936c8)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 60
            Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x31f9638)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 129
            Cpanel::ForkSync::do_in_child(CODE(0x327ccf0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 245
            Cpanel::AccessIds::do_as_user_group("cpanel", undef, CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 132
            Cpanel::AccessIds::do_as_user("cpanel", CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/ModReg.pm line 228
            Cpanel::ModReg::rebuildsprites("x3", "method=scale_60percent,format=png,imgtype=icon,subtype=img|fo"..., 0, 0, 1, 0, 0) called at /usr/local/cpanel/bin/rebuild_sprites line 173
            bin::rebuild_sprites::rebuild(bin::rebuild_sprites=HASH(0x180bdc8)) called at /usr/local/cpanel/bin/rebuild_sprites line 47
            bin::rebuild_sprites::run() called at /usr/local/cpanel/bin/rebuild_sprites line 25
     at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 155.
            Cpanel::DynamicUI::Loader::__ANON__(Cpanel::Exception::IO::DirectoryCreateError=HASH(0x1a5ff58)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
            Try::Tiny::try(CODE(0x3230ba0), Try::Tiny::Catch=REF(0x321bd48)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 156
            Cpanel::DynamicUI::Loader::load_all_dynamicui_confs("theme", "x3", "ownerhomedir", "/var/cpanel/userhomes/cpanel", "brandingpkg", "", "user", "cpanel", "homedir", ...) called at /usr/local/cpanel/Cpanel/ModReg.pm line 212
            Cpanel::ModReg::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds.pm line 242
            Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 126
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 48
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x31f9740), Try::Tiny::Catch=REF(0x327cc00)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 53
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            Cpanel::ForkAsync::do_in_child(CODE(0x32936c8)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 60
            Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x31f9638)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 129
            Cpanel::ForkSync::do_in_child(CODE(0x327ccf0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 245
            Cpanel::AccessIds::do_as_user_group("cpanel", undef, CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 132
            Cpanel::AccessIds::do_as_user("cpanel", CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/ModReg.pm line 228
            Cpanel::ModReg::rebuildsprites("x3", "method=scale_60percent,format=png,imgtype=icon,subtype=img|fo"..., 0, 0, 1, 0, 0) called at /usr/local/cpanel/bin/rebuild_sprites line 173
            bin::rebuild_sprites::rebuild(bin::rebuild_sprites=HASH(0x180bdc8)) called at /usr/local/cpanel/bin/rebuild_sprites line 47
            bin::rebuild_sprites::run() called at /usr/local/cpanel/bin/rebuild_sprites line 25
    [2016-07-06 08:28:13 -0400] warn [rebuild_sprites] write() called with undefined filename at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 68.
            Cpanel::FileUtils::Write::_write_to_tmpfile(undef, "{\"conf\":{\"x3-hd-closehover\":{\"subtype\":\"img\",\"type\":\"image\",\""..., 416, CODE(0x1be6930)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 58
            Cpanel::FileUtils::Write::overwrite(undef, "{\"conf\":{\"x3-hd-closehover\":{\"subtype\":\"img\",\"type\":\"image\",\""..., 416) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 173
            Cpanel::DynamicUI::Loader::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x3230ba0), Try::Tiny::Catch=REF(0x3280010)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 177
            Cpanel::DynamicUI::Loader::load_all_dynamicui_confs("theme", "x3", "ownerhomedir", "/var/cpanel/userhomes/cpanel", "brandingpkg", "", "user", "cpanel", "homedir", ...) called at /usr/local/cpanel/Cpanel/ModReg.pm line 212
            Cpanel::ModReg::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds.pm line 242
            Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 126
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 48
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x31f9740), Try::Tiny::Catch=REF(0x327cc00)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 53
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            Cpanel::ForkAsync::do_in_child(CODE(0x32936c8)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 60
            Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x31f9638)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 129
            Cpanel::ForkSync::do_in_child(CODE(0x327ccf0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 245
            Cpanel::AccessIds::do_as_user_group("cpanel", undef, CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 132
            Cpanel::AccessIds::do_as_user("cpanel", CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/ModReg.pm line 228
            Cpanel::ModReg::rebuildsprites("x3", "method=scale_60percent,format=png,imgtype=icon,subtype=img|fo"..., 0, 0, 1, 0, 0) called at /usr/local/cpanel/bin/rebuild_sprites line 173
            bin::rebuild_sprites::rebuild(bin::rebuild_sprites=HASH(0x180bdc8)) called at /usr/local/cpanel/bin/rebuild_sprites line 47
            bin::rebuild_sprites::run() called at /usr/local/cpanel/bin/rebuild_sprites line 25
     at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 176.
            Cpanel::DynamicUI::Loader::__ANON__(__CPANEL_HIDDEN__...) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
            Try::Tiny::try(CODE(0x3230ba0), Try::Tiny::Catch=REF(0x3280010)) called at /usr/local/cpanel/Cpanel/DynamicUI/Loader.pm line 177
            Cpanel::DynamicUI::Loader::load_all_dynamicui_confs("theme", "x3", "ownerhomedir", "/var/cpanel/userhomes/cpanel", "brandingpkg", "", "user", "cpanel", "homedir", ...) called at /usr/local/cpanel/Cpanel/ModReg.pm line 212
            Cpanel::ModReg::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds.pm line 242
            Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 126
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkSync.pm line 48
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
            eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
            Try::Tiny::try(CODE(0x31f9740), Try::Tiny::Catch=REF(0x327cc00)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 53
            Cpanel::ForkSync::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 36
            Cpanel::ForkAsync::do_in_child(CODE(0x32936c8)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 60
            Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x31f9638)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 129
            Cpanel::ForkSync::do_in_child(CODE(0x327ccf0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 245
            Cpanel::AccessIds::do_as_user_group("cpanel", undef, CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 132
            Cpanel::AccessIds::do_as_user("cpanel", CODE(0x3201fb8)) called at /usr/local/cpanel/Cpanel/ModReg.pm line 228
            Cpanel::ModReg::rebuildsprites("x3", "method=scale_60percent,format=png,imgtype=icon,subtype=img|fo"..., 0, 0, 1, 0, 0) called at /usr/local/cpanel/bin/rebuild_sprites line 173
            bin::rebuild_sprites::rebuild(bin::rebuild_sprites=HASH(0x180bdc8)) called at /usr/local/cpanel/bin/rebuild_sprites line 47
            bin::rebuild_sprites::run() called at /usr/local/cpanel/bin/rebuild_sprites line 25
    
    
    Here's the permissions of that directory:

    Code:
    drwx------ 2 root root 4.0K Apr 27 22:26 /var/cpanel/userhomes/cpanel/.cpanel/caches/dynamicui/
    
    It does in fact exist. The code in the MK.pm file is this:
    Code:
        my $returnvalue;
        foreach my $i ( 0 .. $#dir_parts ) {
            my $newdir = join( '/', @dir_parts[ 0 .. $i ] );
            next if $newdir eq '';
            my $is_dir = -d $newdir;
            my $exists = -e _;
    
            if ( !$exists ) {
                my $local_mode = defined $mode ? $mode : $DEFAULT_PERMISSIONS;
                if ( mkdir( $newdir, $local_mode ) ) {
                    push @{$created}, $newdir if $created;
                    $returnvalue++;
                }
                else {
                    Cpanel::Logger::logger(
                        {
                            'message' => "mkdir $newdir failed: $!",
                            'level'   => 'warn',
                            'service' => __PACKAGE__,
                            'output'  => $errors
                        }
                    );
                    return;
                }
            }
            elsif ( !$is_dir ) {
                Cpanel::Logger::logger(
                    {
                        'message' => "Encountered non-directory $newdir in path of $dir: $!",
                        'level'   => 'warn',
                        'service' => __PACKAGE__,
                        'output'  => $errors
                    }
                );
                $! = Errno::ENOTDIR();
                last;
            }
        }
        return $returnvalue;
    
    
    I don't know a lot about perl, but to me, it seems the $exists variable isn't being properly populated. The directory exists, yet when we check to see if it does, perl thinks it doesn't.

    Any thoughts? I don't think this causes any real issues. I just thought the cPanel developers should be notified.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    There's s link on top of every page of this forum titled: Defects

    You should use that to report a bug. :)
     
  3. Spork Schivago

    Spork Schivago Well-Known Member

    Joined:
    Jan 21, 2016
    Messages:
    269
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    corning, ny
    cPanel Access Level:
    Website Owner
    Thank you! I don't know how I missed that! Thanks!!!!
     
  4. Spork Schivago

    Spork Schivago Well-Known Member

    Joined:
    Jan 21, 2016
    Messages:
    269
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    corning, ny
    cPanel Access Level:
    Website Owner
    I have opened a ticket. I think I've provided a fix as well, although I don't really know perl. I think line 168:
    Code:
        my $exists = -e _;
    
    Should actually read:

    Code:
        my $exists = -e $_;
    
    It's hard for me to test though because when I run /scripts/upcp --force, /usr/local/cpanel/Cpanel/SafeDir/MK.pm gets replaced with the broken copy. Hopefully I get a response from cPanel and they can tell me if possible solution works and implement it or they can find a fix that works and implement that. Thanks for the help!
     
    Infopro likes this.
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,685
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, per the support ticket, the issue was addressed by ensuring ownership on the /var/cpanel/userhomes/cpanel/ directory and it's sub-directories matched the default values.

    Thank you.
     
  6. Spork Schivago

    Spork Schivago Well-Known Member

    Joined:
    Jan 21, 2016
    Messages:
    269
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    corning, ny
    cPanel Access Level:
    Website Owner
    Yes, it turns out it wasn't a bug, but a problem with proper ownership of the directory. Sorry for the inconvenience.
     
    Infopro likes this.
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,685
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    No problem! We're always happy to investigate potential bug reports. Thanks for taking the time to report the issue.
     
  8. JohnD60

    JohnD60 Registered

    Joined:
    Jul 23, 2008
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Cobourg, Canada
    I have a similar problem but I don't know exactly what permissions to change or what they should be changed to. My error log seems to be triggered by a Cron that is set by software by Installatron. And it also only started with 11.56.0.25 upgrade. It only occurs on one of my two servers - both have Installatron. The one with the error is fully dedicated - the other is a VPS. I don't have any problems except for a regular error message. Any suggestions would be appreciated.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,685
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you let us know the specific error message you are receiving?

    Thank you.
     
  10. JohnD60

    JohnD60 Registered

    Joined:
    Jul 23, 2008
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Cobourg, Canada
    The "error" is in an email generated by a logscanner by CSF. These emails arrive every hour but are usually quite small but every 12 hours I get a much longer one. The time stamp of the extra "errors" is exactly the time of the installatron cron. I have attached a copy of the body of the email - including the reference to errors to do with sprites and slices which I believe I can ignore. The relevant lines are line 8 through 339.
    Thanks.
     

    Attached Files:

  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,685
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    I suggest reporting the issue to the support team for Installatron, as this is a third-party application. It's possible you may need to update to a newer version of their software, or they may need to address a bug in their application.

    Thank you.
     

Share This Page