mod_security completely messed up beyond repair

[The German]

Suddenly (I assume due to to cpanel automatic update), the complete mod_security configuration is gone and almost all related files are missing.

1. When trying to save the configuration (Home »Security Center »ModSecurity™ Configuration »Configure Global Directives)
   I get the message here:
   Error: The system could not save your ModSecurity™ settings because of the following error: The system could not save some of the settings.
   
   
2. The vendor management is corrupted as well (Home »Security Center »ModSecurity™ Vendors »Manage Vendors)https://secure.managed-hosts.com:2087/cpsess2386655824/scripts2/manage_mod_security_vendors/vendors
   It shows OWASP "This vendor is not installed", when clicking on the "install" button, the only thing that happens is an error message:
   
   Error: The system experienced the following error when it attempted to install the “OWASP ModSecurity Core Rule Set” vendor: API failure: The system could not validate the new Apache configuration because httpd exited with a nonzero value. Apache produced the following error: httpd: Syntax error on line 219 of /etc/apache2/conf/httpd.conf: Syntax error on line 32mo of /etc/apache2/conf.d/modsec2.conf: Could not open configuration file /etc/apache2/conf.d/modsec/modsec2.user.conf: No such file or directory
   
   Line 219 in httpd.conf:
   Include "/etc/apache2/conf.d/*.conf"
   
   Line 32 in modec2.conf:
   Include /etc/apache2/conf.d/modsec/modsec2.cpanel.conf
   
3. 
   File /etc/apache2/conf.d/modsec/modsec2.user.conf exists but has a zero byte size

This is beyond frustrating - everything was working (including cxs!) and now EVERYTHING has been erased and Cpanel is unable to even fix the problem. What a mess...

Any thoughts?

 

[Infopro]

Please feel free to open a ticket directly to cPanel Technical Support about this for fastest resolution.

 

[Nathaniel Evans]

Hi. I have the same problem. I recently upgraded to Easy Apache 4 and now I get this--
Error:The system experienced the following error when it attempted to install the “OWASP ModSecurity Core Rule Set” vendor: API failure: The system could not validate the new Apache configuration because httpd exited with a nonzero value. Apache produced the following error: httpd: Syntax error on line 223 of /etc/apache2/conf/httpd.conf: Syntax error on line 32 of /etc/apache2/conf.d/modsec2.conf: Syntax error on line 28 of /etc/apache2/conf.d/modsec/modsec2.cpanel.conf: Could not open configuration file /etc/apache2/conf.d/modsec_vendor_configs/configserver/00_configserver.conf: No such file or directory

Please help. What am I doing wrong?

 

[cPanelMichael]

Hello @Nathaniel Evans,

To update, it looks like this issue was addressed via a support ticket with the following commands:

# mkdir /etc/apache2/conf.d/modsec_vendor_configs/configserver
# touch /etc/apache2/conf.d/modsec_vendor_configs/configserver/00_configserver.conf

Thank you.